Pet Service Operations Manager
7 days ago
Job Overview
We are seeking an experienced General Manager to lead our team at Lucky Dog Retreat. The ideal candidate will have a strong background in driving performance excellence through effective people management, excellent customer service skills, and the ability to work in a fast-paced environment.
About Us
Destination Pet LLC is a pet care company that provides a unique and personalized experience for pet owners. Our mission is to create a connected care network of trustworthy partners who bring creative innovation every day. We are committed to providing exceptional customer service and ensuring the safety and well-being of all pets in our care.
Responsibilities
- Schedule staff for work assignments, manage center payroll, and ensure compliance with federal and local labor laws.
- Collaborate with Destination Pet Support Staff on regular basis and oversee the cohesiveness of all aspects of pet care services.
- Recruit, hire, motivate, train, promote, counsel, and terminate staff members as necessary.
- Manage inventory, accounts payable, and cash management, including accepting cash, check, and credit card payments for services.
- Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort.
- Create, implement, and execute on local marketing programs to acquire new customers and grow sales.
- Promote and market Destination Pet's programs and services in the surrounding community.
- Perform other duties as assigned.
Requirements
The ideal candidate will have:
- A minimum of five years of experience in full P&L management responsibility preferably in hospitality, service, and/or retail environments.
- An undergraduate degree (BA or BS) is a plus.
- Excellent communication, interpersonal, and leadership skills.
- Proven problem-solving abilities, sound judgment, and the ability to interact professionally with co-workers, clients, and the general public.
- Proficiency in computer applications including Microsoft Office Suite and database applications.
- The ability to multitask, prioritize tasks effectively, and meet deadlines.
- Veterinary, boarding, and/or grooming experience required.
Salary
The estimated salary range for this position is $40,000-$50,000 per year.
Benefits
- Health, vision, dental, long & short-term disability, and life insurance.
- A startup mentality company with stable funding.
- 401k match.
- Pet Care discounts.
- Generous PTO.
- Opportunity to grow your career with a network of like-minded professionals.
Report To
This role reports directly to the District Director.
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