Technical Support Professional

5 days ago


San Mateo, California, United States The Mice Groups, Inc. Full time
Job Summary

We are seeking a skilled IT Support Technician to join our team at The Mice Groups, Inc. This is a full-time opportunity that requires excellent customer service skills and the ability to troubleshoot technical issues.

About the Role
  • Field incoming help requests from end users via telephone and work orders in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Key Responsibilities
  • Build rapport and elicit problem details from help desk customers.
  • Maintain excellent customer service over the phone and in person.
  • Troubleshoot and perform routine maintenance of workstations and servers remotely.
  • Diagnostics of malfunctioning Apple and Windows hardware and software.
  • Responding to, detailing work done, and closing remote support tickets.
  • Maintenance and updating of our customer database used in creating service request orders.
  • Assisting customers in purchasing decisions when needed.
  • Maintaining a safe and clean work environment.
  • Maintaining a professional image and attitude.

Salary: $40-$55 per hour based on market location and job-related knowledge, skills, and experience.



  • San Francisco, California, United States Intelligent Technical Solutions Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Intelligent Technical Solutions. In this role, you will be responsible for providing top-notch technical assistance to our clients.About the RoleThe Technical Support Specialist will play a critical role in maintaining our high standards of IT service. You will...


  • San Mateo, California, United States Year Up United Full time

    Year Up United offers a one-year intensive career training program in Application Development & Support, designed to equip young adults with essential technical and professional skills. Participants gain access to significant industry partnerships and receive a stipend during their internship phase, enhancing their employability in the competitive job...


  • San Francisco, California, United States System Soft Technologies Full time

    Job Summary:This IT support specialist role provides advanced technical support for desktop and laptop hardware and software issues, including installations, troubleshooting, and problem-solving.Key Responsibilities:Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.Installs hardware and...


  • San Mateo, California, United States Entegee Full time

    Job DescriptionEntegee is seeking a skilled Technical Writer to create comprehensive support articles for UX applications and translate complex technical specifications into engaging knowledge-based documentation.Key Responsibilities:Write high-quality support articles for UX applicationsTranslate technical specifications into user-friendly...


  • San Mateo, California, United States The Mice Groups, Inc. Full time

    About the RoleThe Mice Groups, Inc. is seeking an experienced Junior IT Support Technician to join our team. As a key member of our IT department, you will provide top-notch technical support to our employees and ensure seamless operations.Key Responsibilities:Resolve technical issues promptly and efficiently.Develop and maintain strong relationships with...


  • San Diego, California, United States Eminence Talent Group Full time

    Estimated Salary: $65,000 - $90,000 per year.Company OverviewEminence Talent Group is a premier IT services provider renowned for driving digital transformation across various industries in the United States. Headquartered in San Diego, they specialize in managed IT solutions, network security, and cloud services to help businesses thrive in a competitive...


  • San Jose, California, United States Technical Full time

    At Technical, we are seeking an experienced Digital IC Design Professional to join our team.About the RoleWe are looking for a highly skilled and motivated individual with a strong background in analog and digital Integrated Circuit (IC) design. The successful candidate will have a minimum of 5 years of experience in IC design, with a focus on digital...


  • San Mateo, California, United States Entegee Full time

    Job OverviewWe are seeking an experienced Technical Writer to create high-quality support articles for our UX applications and translate technical specifications into knowledge-based documentation.


  • San Jose, California, United States Technical Full time

    We are seeking an experienced Analog Circuit Design Professional to join our technical team. This role is ideal for individuals with a strong background in analog and digital IC design, particularly in high voltage AC/DC switching power supply.Key responsibilities include:Designing and developing analog and digital circuitsHands-on experience with Cadence...


  • San Diego, California, United States Amentum Full time

    Amentum is a leading provider of operations and logistics support to the US government. As an Administrative and Technical Support Professional, you will play a critical role in supporting our field office chiefs in their daily tasks.Responsibilities:Record-keeping and filingEmployee onboarding and offboardingManagement of DOD, DSS, and local office policies...


  • San Mateo, California, United States Golden Gate Regional Center Full time

    About UsGolden Gate Regional Center is committed to assisting people with intellectual and developmental disabilities lead lives of liberty and opportunity. We value diversity and believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems.Our TeamOur team members are passionate, community-minded...


  • San Jose, California, United States Technical Full time

    About TechnicalTechnical is a cutting-edge organization that fosters innovation and excellence in the field of analog circuit design. We are committed to delivering high-quality solutions that meet the ever-evolving demands of the industry.Job Description: Senior Analog Circuit Design EngineerWe are seeking an experienced Senior Analog Circuit Design...


  • San Mateo, California, United States IXL Learning Full time

    OverviewIIXL Learning, a leading provider of personalized learning products, is seeking an experienced Technical Lead to oversee the development and delivery of innovative educational experiences.Salary and BenefitsThe estimated annual salary range for this full-time position is $200,000 - $250,000 + equity + benefits. This figure is based on industry...


  • San Francisco, California, United States American Advanced Management Full time

    About American Advanced ManagementWe are a leading organization dedicated to providing exceptional services in the field of information technology. Our team is passionate about delivering innovative solutions that meet the ever-evolving needs of our clients.Job OverviewThe Technical Support Specialist will play a crucial role in ensuring the smooth operation...


  • San Francisco, California, United States New Millenium Consulting Full time

    New Millenium Consulting is seeking a skilled Technical Support Specialist to join our team in San Francisco, CA.Job Title: Technical Support SpecialistAbout the Job:We are looking for a level 2 engineer with experience in ticketing systems to provide on-site support. The successful candidate will have a strong background in Windows operating systems and be...


  • San Diego, California, United States Akraya Inc. Full time

    We are seeking a highly skilled technical professional to manage and resolve complex technical issues, focusing on performance and accessibility of the ServiceNow platform. This role involves direct customer interaction, requiring excellent interpersonal and technical skills, and the ability to mentor junior team members.Key Responsibilities:Act as the final...


  • San Mateo, California, United States Verkada Full time

    About VerkadaVerkada is a pioneering force in cloud-based business-to-business physical security solutions. Our comprehensive product suite integrates video security cameras, access control, environmental sensors, alarms, workplace systems, and intercoms with a single, cloud-based software platform.Job DescriptionWe're seeking an experienced Chief Technical...


  • San Mateo, California, United States Insight Global Full time

    Job OverviewZoox, a pioneering company in autonomous mobility, seeks an experienced technical writer to join its Base Operations team. This role is a great opportunity for a skilled professional to contribute to the development of cutting-edge autonomous vehicles.ResponsibilitiesAuthor and maintain technical documentation for autonomous vehicle maintenance,...

  • Technical Lead

    5 days ago


    San Mateo, California, United States Tbwa ChiatDay Inc Full time

    Software Development OpportunityWe are seeking a skilled Technical Lead to join our team in San Mateo, CA.The successful candidate will be responsible for designing and building tools and infrastructure that empower engineers to develop and deliver fast, high-quality software, benefiting millions of users.Key Responsibilities:Collaborate with...


  • San Mateo, California, United States The Mice Groups, Inc. Full time

    Job SummaryWe are seeking a highly skilled Junior IT Support Technician to join our team at The Mice Groups, Inc. This role is perfect for individuals who enjoy troubleshooting and problem-solving.Responsibilities:Provide exceptional customer service by responding to help desk requests in a timely and professional manner.Analyze and resolve technical issues...