Technical Support Professional
5 days ago
We are seeking a skilled IT Support Technician to join our team at The Mice Groups, Inc. This is a full-time opportunity that requires excellent customer service skills and the ability to troubleshoot technical issues.
About the Role- Field incoming help requests from end users via telephone and work orders in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Maintain excellent customer service over the phone and in person.
- Troubleshoot and perform routine maintenance of workstations and servers remotely.
- Diagnostics of malfunctioning Apple and Windows hardware and software.
- Responding to, detailing work done, and closing remote support tickets.
- Maintenance and updating of our customer database used in creating service request orders.
- Assisting customers in purchasing decisions when needed.
- Maintaining a safe and clean work environment.
- Maintaining a professional image and attitude.
Salary: $40-$55 per hour based on market location and job-related knowledge, skills, and experience.
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Technical Support Specialist
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Analog Circuit Design Professional
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Technical Support Specialist
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IT Support Specialist
3 days ago
San Mateo, California, United States The Mice Groups, Inc. Full timeJob SummaryWe are seeking a highly skilled Junior IT Support Technician to join our team at The Mice Groups, Inc. This role is perfect for individuals who enjoy troubleshooting and problem-solving.Responsibilities:Provide exceptional customer service by responding to help desk requests in a timely and professional manner.Analyze and resolve technical issues...