Customer Service Representative

1 month ago


North Fort Myers, Florida, United States Joan Russell - State Farm Agent Full time
Job DescriptionAs a Customer Service Representative - State Farm Agent Team Member with Joan Russell - State Farm Agent, you will be responsible for delivering exceptional customer experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help others make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and customer-focused individual who is passionate about providing excellent service. If you are a team player with excellent communication skills, we encourage you to apply.

**Responsibilities:**
  • Establish and maintain strong customer relationships.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Utilize exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
**Qualifications:**
  • Dedicated to customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
**Benefits:**
  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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