Hospitality Ambassador
18 hours ago
We are seeking a highly skilled and enthusiastic individual to join our team as a Hospitality Host at The Rink at Rockefeller Center. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to all guests, ensuring a seamless and enjoyable experience for everyone who visits our iconic skating rink.
Responsibilities- Provide warm and welcoming greetings to all guests, setting the tone for a fantastic experience.
- Manage access control, ensuring that guests have a smooth and efficient entry process.
- Handle skate rental duties, including exchanging skates, educating guests on proper use, and maintaining a clean and sanitized environment.
- Direct traffic flow, ensuring that guests move safely and efficiently through the rink.
- Monitor the locker room, ensuring that guests have a clean and safe space to store their belongings.
- Anticipate guest needs, building rapport and ensuring that every guest feels valued and appreciated.
- Answer questions and provide information on The Rink, Rockefeller Center, and other related topics.
- Participate in general maintenance during snow events, ensuring that the rink remains safe and operational.
- Ability to communicate effectively in English, both verbally and in writing.
- Strong communication and time management skills, with the ability to work in high-volume situations.
- Ability to work in a fast-paced environment, directing large groups of people and ensuring a smooth flow of guests.
- Physical stamina to stand, walk, and move throughout the shift, with the ability to lift up to 15 pounds.
- Flexibility to work a variety of shifts, including weekends, evenings, and holidays.
We offer a competitive salary range of $18-$22 USD, as well as a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and development.
At SPS North America Inc, we are committed to delivering exceptional customer service and creating a positive experience for all our guests. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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