Customer Experience Specialist

6 days ago


Stuart, Florida, United States Importico's Bakery LLC Full time
Job Overview

We are seeking a skilled Customer Experience Specialist to join our team at Importico's Bakery LLC. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a keen interest in the coffee and bakery industry.

Estimated Salary

$40,000 - $60,000 per year, depending on experience.

Key Responsibilities

In this role, you will be responsible for:

  • Welcome customers into the bakery with a warm smile and ensure their needs are met promptly.
  • Take food and beverage orders accurately and efficiently.
  • Explain menu items to customers and make recommendations based on their preferences.
  • Create a variety of espresso-based drinks, from basic to more complex.
  • Enter orders into the POS system with precision and speed.
  • Bus tables and maintain a clean work environment.
Requirements

To be successful in this role, you must have:

  • Familiarity with food safety guidelines.
  • ServeSafe or Food Handlers Certification (or ability to obtain shortly after hiring).
  • Excellent customer service skills, including active listening and problem-solving abilities.
  • Strong communication skills, both written and verbal.
  • Ability to remain calm under pressure and multitask effectively.
Benefits

We offer a competitive benefits package, including:

  • Employee discounts on bakery products.
  • Flexible scheduling to accommodate your needs.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • Paid time off to relax and recharge.
  • Health insurance to protect your well-being.


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