Customer Experience Specialist
6 days ago
We are seeking a skilled Customer Experience Specialist to join our team at Importico's Bakery LLC. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a keen interest in the coffee and bakery industry.
Estimated Salary$40,000 - $60,000 per year, depending on experience.
Key ResponsibilitiesIn this role, you will be responsible for:
- Welcome customers into the bakery with a warm smile and ensure their needs are met promptly.
- Take food and beverage orders accurately and efficiently.
- Explain menu items to customers and make recommendations based on their preferences.
- Create a variety of espresso-based drinks, from basic to more complex.
- Enter orders into the POS system with precision and speed.
- Bus tables and maintain a clean work environment.
To be successful in this role, you must have:
- Familiarity with food safety guidelines.
- ServeSafe or Food Handlers Certification (or ability to obtain shortly after hiring).
- Excellent customer service skills, including active listening and problem-solving abilities.
- Strong communication skills, both written and verbal.
- Ability to remain calm under pressure and multitask effectively.
We offer a competitive benefits package, including:
- Employee discounts on bakery products.
- Flexible scheduling to accommodate your needs.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- Paid time off to relax and recharge.
- Health insurance to protect your well-being.
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