Dental Care Coordinator for Children's Services

6 days ago


Ettrick, Virginia, United States Spencer Dental & Braces - a Benevis company Full time
Overview:
At Spencer Dental & Braces, a Benevis company, we are seeking a highly skilled Bilingual Patient Coordinator to join our team. As part of our mission to provide quality dental care in a fun and compassionate environment, this role is responsible for ensuring the highest level of patient satisfaction by providing exceptional customer service and support.

We are looking for an individual who shares our passion for making a difference in people's lives through healthcare. If you have a strong desire to work in a dynamic and supportive team environment, we encourage you to apply.

Responsibilities:
  • The Patient Coordinator will be responsible for verifying patient insurance eligibility and service limits, delivering quality and compassionate care to every patient, and greeting parents and patients when they enter or leave the office.
  • The successful candidate will ensure that parents who are waiting are kept informed of the progress of their appointment or child, maintain a clean and tidy waiting area and front desk area, and verify patient insurance eligibility prior to appointment.
  • They will also ensure that information is correct in the patient's file, record and communicate service limits with the clinical team, and coordinate with Clinical Team Leader and Doctors to provide same day care to patients.
  • The ideal candidate will schedule follow-up operatory and six month recall appointments for patients, answer incoming calls, and direct the caller to the proper person, taking messages when necessary.
  • They will also ensure that patients are receiving the dental care they need by making outbound calls to confirm patients, reschedule patients that do not make their appointment, and call patients that have treatment that needs to be completed.
  • Other duties as assigned.


Qualifications:
  • A high school diploma or equivalent is required; office experience in a dentist's or physician's office is preferred, as well as experience working with children's dentistry.
  • Bilingual in Spanish is required.


What We Offer:
  • A competitive compensation package, including a salary of approximately $45,000-$60,000 per year based on experience.
  • Quarterly bonuses based on Office performance.
  • A comprehensive benefits package, including Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, and company holidays.


We value teamwork, mutual respect, and cooperation. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

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