Veterinary Service Operations Manager
4 days ago
Portland Veterinary Emergency and Specialty Care is committed to delivering exceptional veterinary care and client service. As a dynamic and growing 26 doctor emergency and specialty veterinary practice, we are seeking a highly skilled Client Service Supervisor to oversee our Client Service Representative (CSR) teams.
About the RoleThe Client Service Supervisor will play a crucial role in ensuring a consistent high level of client service while maintaining day-to-day operations through effective coordination of team members. This involves collaborating closely with other department supervisors as well as hospital leadership to enhance the quality of service provided and support the overall success of Portland Veterinary Emergency and Specialty Care.
Duties and Responsibilities- Scheduling and training CSR teams to ensure seamless delivery of client services
- Collaborating with hospital leadership to drive business growth and development
- Resolving customer complaints and concerns in a timely and professional manner
- Maintaining accurate records and reports to inform business decisions
To be successful in this role, you will require excellent communication and interpersonal skills, with the ability to motivate and inspire your team to deliver exceptional results. You should have previous client service experience, preferably in a supervisory role, and be able to work effectively in a fast-paced environment.
About Our BenefitsAs a valued member of our team, you can expect a competitive salary of $60,000 - $80,000 per year, depending on your level of experience. We also offer an impressive benefit package, including comprehensive health insurance, generous paid time off, and opportunities for career advancement.
What We OfferAt Portland Veterinary Emergency and Specialty Care, we are committed to creating a positive and supportive work environment where our team members can thrive. We believe in empowering our team to reach their full potential and offer ongoing training and development opportunities to help you achieve your goals.
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