Assistant Manager
1 month ago
The Assistant Manager is a key role in driving success at Urban Air Adventure Parks. This position provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
Responsibilities
- Lead and motivate a team to provide exceptional customer service and achieve high levels of productivity
- Assist in hiring, retention, and development of staff, ensuring execution of staff training programs
- Develop and implement effective scheduling and staffing plans to meet business needs
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop, and train staff for more responsibility or internal promotability into a leadership program
- Ensure execution of employee recognition and incentive programs as directed
- Assist with inventory management and controlling expenses
- Responsible for all aspects of the operation, including entertainment, food, beverage, attractions, and property inspections
- Maintain a safe, clean, and secure environment for all guests and staff
- Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability to develop team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play; must be able and willing to work weekends, evenings, and holidays
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environments with distracting conditions
- Move about the facility and stand for long periods of time
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Must have regular and predictable attendance
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