Customer Service Representative

1 week ago


Roseburg, United States Hope Clinic for Women Full time

We are seeking a highly organized and compassionate individual to provide exceptional customer service and support the operational needs of our office. This part-time role offers a flexible schedule, allowing you to balance your personal and professional life.

About Hope Clinic for Women

Hope Clinic for Women is a faith-based organization dedicated to making a positive impact in the community. Our mission is to provide compassionate and supportive services to women, promoting their health and well-being. As a member of our team, you will play a vital role in achieving this goal.

Job Description

This Customer Service Representative position involves:

  • Providing top-notch customer service through phone calls, in-person interactions, and correspondence.
  • Scheduling appointments and preparing patient charts for upcoming visits.
  • Maintaining a clean and organized waiting room and reception area, ensuring a welcoming environment for patients.
  • Sorting mail, maintaining supply of patient intake forms, and handling deliveries.
  • Faxing patient medical records to medical offices while adhering to HIPAA guidelines and Hope Clinic policy.
  • Maintaining accurate patient files and inputting appointment information into our Electronic Medical Records (EMR) system.

In addition to these responsibilities, you will also:

  • Assist in scheduling office staff and volunteers.
  • Maintain clinic calendars, including appointments, meetings, and events.
  • Enter volunteer time and sign-in logs.
  • Maintain donation logs and count baby bottle donations.
  • Perform miscellaneous tasks as assigned by management.
Requirements and Qualifications

To be successful in this role, you must possess:

  • A high school diploma or equivalent.
  • Two years or more of experience in a similar position is preferred.
  • Professional yet friendly demeanor and excellent communication skills.
  • BLS Certification and a valid driver's license.
  • Proficiency with computers and basic office operations.
Benefits

We offer a competitive salary of $15-$18 per hour, depending on experience, and a collaborative team environment that values compassion and respect. If you share our passion for making a difference in the lives of women and families, we encourage you to apply.

How to Apply

Please submit your resume and a cover letter explaining your interest in working at Hope Clinic for Women and how your values align with our mission.



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