Customer Service Representative
1 week ago
We are seeking a highly organized and compassionate individual to provide exceptional customer service and support the operational needs of our office. This part-time role offers a flexible schedule, allowing you to balance your personal and professional life.
About Hope Clinic for WomenHope Clinic for Women is a faith-based organization dedicated to making a positive impact in the community. Our mission is to provide compassionate and supportive services to women, promoting their health and well-being. As a member of our team, you will play a vital role in achieving this goal.
Job DescriptionThis Customer Service Representative position involves:
- Providing top-notch customer service through phone calls, in-person interactions, and correspondence.
- Scheduling appointments and preparing patient charts for upcoming visits.
- Maintaining a clean and organized waiting room and reception area, ensuring a welcoming environment for patients.
- Sorting mail, maintaining supply of patient intake forms, and handling deliveries.
- Faxing patient medical records to medical offices while adhering to HIPAA guidelines and Hope Clinic policy.
- Maintaining accurate patient files and inputting appointment information into our Electronic Medical Records (EMR) system.
In addition to these responsibilities, you will also:
- Assist in scheduling office staff and volunteers.
- Maintain clinic calendars, including appointments, meetings, and events.
- Enter volunteer time and sign-in logs.
- Maintain donation logs and count baby bottle donations.
- Perform miscellaneous tasks as assigned by management.
To be successful in this role, you must possess:
- A high school diploma or equivalent.
- Two years or more of experience in a similar position is preferred.
- Professional yet friendly demeanor and excellent communication skills.
- BLS Certification and a valid driver's license.
- Proficiency with computers and basic office operations.
We offer a competitive salary of $15-$18 per hour, depending on experience, and a collaborative team environment that values compassion and respect. If you share our passion for making a difference in the lives of women and families, we encourage you to apply.
How to ApplyPlease submit your resume and a cover letter explaining your interest in working at Hope Clinic for Women and how your values align with our mission.
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