Restaurant Operations Manager
6 days ago
We are seeking a highly skilled Restaurant Operations Manager to join our team at Papa John's. This is an exciting opportunity for a motivated and experienced professional to lead our restaurant operations and ensure exceptional customer experiences.
Job Summary:
- To manage and assume responsibility for all functions of a Papa John's restaurant, ensuring high-quality products and customer service are delivered to drive restaurant profitability.
- To be a self-sufficient leader, making quality decisions and instilling pride and accountability in team members.
About the Role:
The successful candidate will have a strong background in restaurant management or supervision and possess excellent communication and leadership skills. They will be responsible for managing sales goals against budget and prior year, providing prompt and friendly customer service, building check averages through team member training on products and sales execution, and seeking additional sales through traditional and non-traditional methods.
Responsibilities:
- To provide quality products to customers by building a system of quality with team members, ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.
- To professionally and promptly respond to all customer concerns or issues and solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty.
- To communicate, train, and promote quality standards to team members by utilizing available tools, including the Operations Manual and Team Member Handbook.
- To actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations, and conduct timely and effective performance reviews.
- To document performance issues and take appropriate disciplinary action, up to and including termination.
- To effectively coach and develop team members to ensure the entire team is quality and customer-focused, build an atmosphere of teamwork, energy, and fun, manage profit goals against budget and prior year, ensure food, labor, and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the FOCUS System.
Requirements:
- A High School diploma or GED required.
- Serv-Safe/Local or State Food Service Certification preferred.
- Two years restaurant management or supervision experience preferred.
- A valid driver's license under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle, and the ability to drive.
- Cash management, planning and organization, effective communication skills.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and location.
Papa John's is an equal opportunities employer and welcomes applications from diverse candidates.
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