Clerical Associate

6 days ago


New York, New York, United States NYC Health Hospitals Full time

NYC Health + Hospitals is a leading academic medical institution in the United States. As America's oldest public hospital, we have been serving our community for over 280 years. With a rich history of innovation and excellence, we continue to provide high-quality care to our patients.

Job Description

We are seeking a highly skilled Clerical Associate - Patient Access Specialist to join our team. In this role, you will be responsible for providing exceptional patient care by coordinating appointments, managing scheduling templates, and ensuring seamless communication with our healthcare teams.

  • Manage scheduling templates by analyzing quotas, overbooking numbers, and provider availability.
  • Coordinate appointments with patients, providers, and other stakeholders to ensure timely and efficient access to care.
  • Communicate effectively with patients, families, and caregivers to gather accurate demographic information and obtain necessary consents.
  • Collaborate with Health Information Management staff to secure medical notes and facilitate scanning for clinic sessions.
  • Analyze and manage patient data to identify trends and opportunities for improvement.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or its equivalent.
  • Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in electronic health records and scheduling systems.
Benefits

NYC Health + Hospitals offers a comprehensive benefits package, including:

  • Comprehensive health benefits for employees hired to work 20+ hours per week.
  • Retirement savings and pension plans.
  • Loan forgiveness programs for eligible employees.
  • Paid holidays and vacation in accordance with employee contracts.
  • College tuition discounts and professional development opportunities.
  • Multiple employee discount programs.

The estimated salary for this role is $45,000 - $60,000 per year, based on location and experience.



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