Director of Donor Engagement

4 weeks ago


Amherst, Massachusetts, United States UMass Amherst Foundation Full time
About the Role

The UMass Amherst Foundation seeks a highly skilled Director, Donor Relations to design and implement a comprehensive donor engagement program. This role will focus on delivering tailored and innovative donor communications and experiences, including message development, donor recognition, gift acknowledgments, endowment and impact reporting, donor and scholarship stewardship, and fund development and utilization.

The ideal candidate will bring five years of experience conceiving and implementing advancement communications and stewardship programs, ideally in complex institutional environments. They will demonstrate excellent project management skills and the ability to work collaboratively with colleagues and internal and external business partners.

Key Responsibilities
  • Develop communications and stewardship programs to ensure donors feel informed, engaged, and celebrated.
  • Ensure timely creation and delivery of all acknowledgment letters to donors.
  • Provide careful stewardship of scholarship funds, ensuring donors are informed and have an opportunity to connect with their scholarship recipients each year in a meaningful way.
  • Track the use of gift funds and develop gift impact content for stewardship communications and other purposes.
  • Develop and implement individualized engagement plans for selected major gift donors and/or prospects, with an emphasis on donor recognition and communications, in collaboration with the Development team and SBS Dean's Office.
  • Create unique and personal stewardship touchpoints for major and principal gift level donors that align with their individual stewardship/engagement plans.
  • Collaborate with Annual Giving, central Donor Relations, and Development teams to create specialty acknowledgments and stewardship for donor groups and programs.
  • Contribute to college development team meetings, including donor strategy conversations, and attend development officer meetings, professional development activities, and other staff meetings as appropriate.
  • Maintain a high degree of confidentiality and adhere to the policies and procedures for accepting, recording, and acknowledging gifts.
Requirements
  • Bachelor's degree and five years of experience in a combination of at least three of the following relevant areas: fundraising, alumni relations, organizing events, stewarding donors, and communications.
  • Demonstrated understanding of the principles and best practices of philanthropy and donor experience and communications, particularly in higher education and/or institutionally related foundations.
  • Knowledge of scholarship award management in a higher education environment and prior experience in scholarship stewardship and endowment reporting.
  • Ability to quickly gain substantive knowledge and comprehension of UMAF and SBS programs and initiatives, donors, and supporters.
  • Excellent written, verbal, and interpersonal skills.
  • High degree of integrity, demonstrating respect for individuals at every level of an organization.
  • Ability to take initiative and work independently.
  • Ability to problem solve, adapt to change, and successfully manage multiple projects from start to finish.
  • High-level computer skills, including familiarity with Microsoft software (Outlook, Excel, and Word), Adobe Photoshop, HTML, or similar software.

Location: This is a full-time hybrid position and is open to employees in select US states: Massachusetts, New York, Connecticut, Rhode Island, and New Hampshire.



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