Current jobs related to Customer Service Representative I - Minneapolis, Minnesota - City of Minneapolis, MN

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Big I Minnesota Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Big I Minnesota. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesClient Communication: Respond to...

  • Customer Service Representative I

    4 weeks ago

    Minneapolis, Minnesota, United States City of Minneapolis, MN Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the City of Minneapolis, MN. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Field Service Representative I

    4 weeks ago

    Minneapolis, Minnesota, United States Carlisle Corporation Full time

    Job SummaryThis is an exciting opportunity to join our team as a Field Service Representative I in a fast-paced, customer-focused outdoor working environment. As a Field Service Representative, you will provide industry-leading technical and customer service for our Commercial Roofing customer base.Key ResponsibilitiesManage warranty inspections, job-site...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Edison Electric, Inc. Full time

    About the Customer Service Representative PositionAt Edison Electric, Inc., we're seeking a skilled Customer Service Representative to be the first point of contact for our clients. This role involves greeting customers over the phone, qualifying their needs, and scheduling service appointments for our talented electricians.The ideal candidate will be...

  • Office Services Representative I

    4 weeks ago

    Minneapolis, Minnesota, United States Loffler Companies, Inc. Full time

    Job DescriptionAt Loffler Companies, Inc., we are seeking a highly skilled and detail-oriented Office Services Representative I to join our team. As a key member of our client services team, you will be responsible for providing exceptional support to our clients by performing a wide range of administrative tasks.Key Responsibilities:Fulfillment: Pack and...

  • Customer Service Representative

    1 week ago

    Minneapolis, Minnesota, United States U-Haul Full time

    Customer Service Representative Job SummaryU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers and ensuring their needs are met.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Americold Logistics Full time

    Job Title: Customer Service RepresentativeAt Americold Logistics, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, processing orders, and handling complaints in a...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Minnesota State Gov Full time

    Customer Service RepresentativeAt the State of Minnesota, we're committed to providing exceptional service to our citizens. As a Customer Service Representative, you'll play a critical role in delivering this service by answering telephone calls in our 311 Mankato customer service center and determining how to resolve customer needs using various technology...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders and working efficiently with...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Holiday Companies Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Holiday Companies. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting sales of our products.Key...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

    Job Title: Customer Service RepresentativeAt Planet Fitness - PF Baseline Fitness, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our members, prospective members, and...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Classic Collision Inc Full time

    Customer Service RepresentativeClassic Collision Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support throughout the repair process.Responsibilities:Ensure every customer is greeted and...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Pronto Heating & Air Conditioning Full time

    Job DescriptionPronto Heating & Air Conditioning is seeking a motivated Customer Service Representative to join our team. This role involves providing exceptional customer service, handling administrative tasks, and dispatching HVAC calls to field technicians.This full-time position offers a competitive wage of $21/hr, a $500 stay-on bonus after 6-months,...

  • Customer Service Representative

    3 weeks ago

    Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Ultimate Staffing. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.Key Responsibilities:Collaborate with sales teams to meet customer expectations.Provide...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to manage rentals and...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Job Summary: As a Customer Service Representative at Ultimate Staffing, you will serve as the primary point of contact between customers, retailers, and internal teams. Your key responsibilities will include preparing and tracking sales reports, forecasting future sales, and providing exceptional customer service.Key Responsibilities:Communicate effectively...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Bachman's Full time

    Order Center RepresentativePart Time Position - starting at $16.50/hrSunday-Saturday, hours vary between 8-5pmBachman's is committed to creating a caring environment while inspiring a passion for bringing beauty to life. Bachman's Order Center is seeking an experienced Customer Service Representative to join their team. The ideal candidate will possess...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Toppers Pizza - Bloomington Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Toppers Insider, you will be responsible for providing exceptional customer service, preparing food, and maintaining a clean and safe work environment.Key Responsibilities:Prepare food for customersTake orders in person...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Hall Associates Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Hall Associates. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients.Key Responsibilities:Respond to inbound calls from members regarding their benefits and provide accurate information.Utilize your...

Customer Service Representative I

1 month ago

Minneapolis, Minnesota, United States City of Minneapolis, MN Full time
Job Title: Customer Service Representative I

Job Summary: We are seeking a highly skilled Customer Service Representative I to join our team at the City of Minneapolis, MN. As a Customer Service Representative I, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide customer service primarily over the telephone, by electronic correspondence, in person, and/or online.
  • Meet established office standards and goals on the various duties.
  • Provide billing histories edited as needed to customers upon request in Excel spreadsheet format.
  • Receive and post payments to customer accounts.
  • Research rejected lockbox payments to determine the correct customer account and apply those payments.
  • Answer questions related to services provided for water, sewer, solid waste, and stormwater.
  • Process and apply customer incoming payments.
  • Set up payment plans on past-due balances in accordance with City ordinance and office policies.
  • Research and process undeliverable U.S. mail according to procedures and make address corrections to ensure successful redelivery.
  • Research and analyze customer accounts with credit balance and refund credit balances to the rightful owners when necessary.
  • Investigate and resolve customer inquiries or complaints on services provided, including billing, penalties, fees, and other charges.
  • Work with other Public Works departments to research and/or verify scheduled future work.
  • Request adjustments on complaints concerning billing or service rendered and/or refer and make recommendations to appropriate personnel for investigation or action and follow-up as necessary.
  • Interpret rules, regulations, and policies to answer inquiries and resolve problems.
  • Research and analyze account information for special assessment to the property taxes and communicating findings to the customer.

Working Conditions: This position is a hybrid role, with 3 days worked from home and 2 days worked in the office. Daily exposure to computers is required.

Required Qualifications:

  • Two years of senior-level clerical experience, including at least one year of computer experience and some customer service experience.
  • High School Diploma, GED, or equivalent.
  • Ability to work under pressure of high-volume customer inquiry.
  • Ability to work independently and assess customer needs.
  • Ability to work over the telephone for up to 40 hours per week.

Knowledge, Skills, and Abilities:

  • Knowledge of City ordinances, State laws, and departmental policies, processes, and procedures related to Utility Billing.
  • Knowledge of the basic billing processes and the ability to accurately make adjustments to accounts.
  • Thorough understanding of assigned department's computerized system and supporting PC network system to effectively perform transactions in a variety of functional areas.
  • Good analytical skills to review, isolate, and correct discrepancies in customer accounts.
  • Good oral and written communication skills.
  • Good computer skills primarily with Microsoft applications: Word, Excel, and Outlook email.