Supervisor of Merchant Support Experience
7 days ago
- Manage a team of 15-18 Merchant Sentiment Specialists to hit metrics, while also promoting a culture of pride, care, and enthusiasm for the work they're doing.
- Report on team performance to leadership weekly; create open communication channels that share wins and challenges.
- Work with DoorDash's Merchant Support Operations, Partner Integrations, and Live Operations teams to implement outstanding support.
- Be a liaison between DoorDash, merchants, and our teams for escalated issues.
- Monitor, review, and assess CSAT and NPS responses to identify areas of opportunity and feedback for Merchant Sentiment Specialists.
We estimate the salary for this role to be around $85,000 - $110,000 per year, based on the location and industry standards.
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Merchant Sentiment Operations Manager
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