Supervisor of Merchant Support Experience

7 days ago


Tempe, Arizona, United States Doordash Full time
Key Responsibilities
  • Manage a team of 15-18 Merchant Sentiment Specialists to hit metrics, while also promoting a culture of pride, care, and enthusiasm for the work they're doing.
  • Report on team performance to leadership weekly; create open communication channels that share wins and challenges.
  • Work with DoorDash's Merchant Support Operations, Partner Integrations, and Live Operations teams to implement outstanding support.
  • Be a liaison between DoorDash, merchants, and our teams for escalated issues.
  • Monitor, review, and assess CSAT and NPS responses to identify areas of opportunity and feedback for Merchant Sentiment Specialists.

We estimate the salary for this role to be around $85,000 - $110,000 per year, based on the location and industry standards.



  • Tempe, Arizona, United States Doordash Full time

    About UsDoorDash is a leading food delivery and logistics company that connects consumers with their favorite restaurants and stores. Our team of dedicated professionals is committed to providing exceptional service and support to our merchants, ensuring they have the tools and resources needed to succeed.About the RoleThe Sr. Customer Support Supervisor...


  • Tempe, Arizona, United States Doordash Full time

    About the Role: We are seeking a seasoned Senior Merchant Services Manager to lead our team of professionals in ensuring that we set all of our merchants up for success. As a key member of our operations team, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your...


  • Tempe, Arizona, United States Doordash Full time

    About the Role: Are you passionate about leading high-performing teams and driving business growth? Do you have a proven track record of delivering exceptional results in fast-paced environments? If so, we invite you to apply for the Operations Team Lead - Merchant Success position at DoorDash. As a key member of our operations team, you will play a crucial...


  • Tempe, Arizona, United States Doordash Full time

    About DoorDashAt DoorDash, our mission is to empower small businesses and local economies through logistics and technology. As a leader in the food delivery space, we are dedicated to providing an exceptional experience for both merchants and customers.Job Description:We are seeking a highly motivated and experienced Premium Merchant Onboarding Manager to...


  • Tempe, Arizona, United States OneMain Financial Full time

    About the RoleWe are seeking highly motivated and results-driven individuals to join our team as Auto Loan Origination Specialists in Tempe, AZ.As an Auto Loan Origination Specialist, you will serve as the initial contact for customers acquiring a vehicle, helping them complete the financing process through local dealerships. You will work closely with sales...


  • Tempe, Arizona, United States L3Harris Full time

    Job Title: Production Support Operations LeadAt L3Harris, we are seeking a qualified Production Support Team Member to assist the production team in efficiently processing work in accordance with a production plan and to promote and deliver high-quality output.Key Responsibilities:Closely direct team members and reports to a supervisor.Complete daily tasks,...


  • Tempe, Arizona, United States Kyrene Elementary School District No. 28 Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Kyrene Elementary School District. In this role, you will be responsible for providing confidential administrative support to the Director of Transportation/Facilities and staff. Key responsibilities include composing confidential correspondence,...


  • Tempe, Arizona, United States OneMain Financial Full time

    We are seeking a talented Car Finance Origination Consultant to join our team at OneMain Financial. This is a part-time position based on business needs.Job SummaryIn this role, you will serve as the initial contact for customers acquiring a vehicle, helping them complete the financing process through a local dealership. You will work closely with...


  • Tempe, Arizona, United States Rubio's Full time

    Company Overview:Rubio's is a leading restaurant chain dedicated to serving high-quality coastal food. Our mission is to provide an exceptional dining experience that customers can feel great about.Salary:The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.Job Description:We are seeking an experienced Shift...


  • Tempe, Arizona, United States Forever 21 Full time

    Job OverviewWe are seeking a highly motivated Retail Operations Manager - Customer Experience Specialist to join our team at Forever 21. As a key member of our store operations, you will be responsible for ensuring top-notch customer service and creating an exceptional customer experience.About the RoleThe ideal candidate will have 2-3 years of retail...


  • Tempe, Arizona, United States Stericycle Full time

    About StericycleStericycle is a leading provider of medical waste management solutions. As a Plant Supervisor II, you will play a critical role in ensuring the safe and efficient handling and processing of regulated medical waste.Job SummaryWe are seeking an experienced Plant Supervisor II to oversee our operations and ensure compliance with regulatory...


  • Tempe, Arizona, United States UDA Full time

    UDA Maintenance Working Foreman Job DescriptionAbout United Dairymen of ArizonaUnited Dairymen of Arizona (UDA) is a family-owned dairy cooperative committed to serving the needs of our members, community, and customers by providing high-quality milk and dairy products. As the only milk marketing co-op in the state, UDA oversees the production, processing,...


  • Tempe, Arizona, United States LEARN Behavioral Full time

    Company OverviewDesert Choice Schools, part of LEARN Academy, is a state-approved private day school in Arizona serving students from kindergarten through grade 12. We provide individually tailored services to students with special needs.Salary and BenefitsThe salary for this position starts at $17.50 per hour with performance-based pay increases and...


  • Tempe, Arizona, United States Haven Behavioral Healthcare Full time

    About the RoleWe are seeking a seasoned Registered Nurse with experience in acute psychiatric care to join our team as a Lead Psychiatric Nurse Supervisor.Job SummaryThe successful candidate will be responsible for overseeing patient care, providing support to staff, and coordinating incident responses. They will also provide direct nursing care when...


  • Tempe, Arizona, United States AEG - Anschutz Entertainment Group Full time

    AEG - Anschutz Entertainment Group is seeking an experienced Operations Supervisor to join our team in Tempe, AZ. With a focus on delivering exceptional results, this role plays a critical part in driving the success of our business operations. Job Summary:We are looking for a skilled Operations Supervisor with a proven track record in leading teams and...


  • Tempe, Arizona, United States Healthcare Support Full time

    Healthcare Support is seeking a Long Term Care Pharmacy Technician to fill a 12-week contract position in Tempe, Arizona.About the JobType: ContractDuration: 12 weeksHours per Week: 39 hoursShift: 8 hours, daysThis temp-to-perm opportunity is available at a closed-door facility. The successful candidate will work Monday – Friday from 10 AM to 6 PM with...


  • Tempe, Arizona, United States Maricopa Community College District Full time

    This is a key role in the dual enrollment department, which has nearly 10,000 students and over 50 partnering high schools. The employee will work with the director, site coordinators, and success coaches in supporting the admissions and enrollment of dual enrollment students. Admission and registration of students are primarily in-person with partnering...


  • Tempe, Arizona, United States City of Tempe (AZ) Full time

    **Company Overview**The City of Tempe, located in the heart of Arizona, is a vibrant and dynamic community that values innovation, inclusivity, and customer service. Our team is dedicated to delivering exceptional experiences for our residents, visitors, and employees.


  • Tempe, Arizona, United States Innovative Installations Full time

    **Company Overview:**Innovative Installations, a part of the Arizona Restaurant Supply Family of Companies, specializes in top-quality commercial kitchen equipment installations throughout the Southwest. With over 19 years of experience, we've built a reputation for precision and craftsmanship.**Job Summary:**We're seeking a highly skilled Senior Kitchen...


  • Tempe, Arizona, United States Bath & Body Works Full time

    Becoming a Customer Experience Associate at Bath & Body Works means being part of a team that prioritizes customer satisfaction and loyalty. In this role, you will be responsible for consistently executing to our selling model, meeting or exceeding sales goals and expectations during scheduled shifts.What You'll Do:Meet or exceed sales goals and expectations...