Senior Support Coach, Center for Male Engagement

11 hours ago

Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Job Title: Senior Support Coach, Center for Male Engagement

Community College of Philadelphia is seeking a highly motivated and experienced Senior Support Coach to join our team at the Center for Male Engagement. As a key member of our team, you will play a critical role in providing targeted services and programs to support the academic and personal success of our students.

Key Responsibilities:
  • Provide daily supervision of CME peer coaches and coordinate the delivery of academic support, career development, cultural enrichment, leadership development, and life skills activities.
  • Plan and coordinate summer enrichment programs for first-time incoming CME students, including managing the summer program budget.
  • Work collaboratively with Enrollment Management and Marketing departments to develop a year-round recruitment strategy.
  • Assist the Director in assessing programs and services, and assist in daily data collection, assessment of programs, and bi-annual grant reports.
  • Manage a cohort of students and monitor their retention and academic progress based on individualized academic, career, and financial plans.
  • Provide peer mentorship and data-driven interventions to support CME Support Coaches, as well as those Support Coaches requiring specialized assistance with student(s) on their assigned caseload.
  • Collaborate with faculty and staff in other offices and departments across campus to develop and implement real-time academic and social support programming to improve retention and academic outcomes for students.
  • Screen and direct students to appropriate departments regarding enrollment and financial aid, academic counseling and advisement, basic needs and other social supports, and transfer options, including dual admission and graduation processes.
  • Participate on internal and external committees that align with CME's mission and established programmatic outcomes, as assigned by Director.
  • Participate in and facilitate on-campus and external professional development activities aligned with CME's mission and work.
Requirements:
  • Bachelor's degree in student personnel, social services, higher education leadership or related field required.
  • Three (3) years direct experience working in an education or social service environment along with experience working with high-need and culturally diverse populations required.
  • Proficiency with Microsoft Office applications including Word and Excel required.
  • Demonstrated competency in organizing data, maintaining files, and preparing reports required.
  • Demonstrated ability to develop and implement programming leading to increased retention and academic outcomes required.
  • Excellent interpersonal, verbal and written communication skills to effectively interact with individuals from diverse backgrounds required.
  • Exceptional organization and planning skills required.
Preferred Qualifications:
  • Master's degree preferred.
  • Experience working in a higher education setting preferred.
  • Experience with managing budgets preferred.
  • Familiarity with integrated management software such as Banner, CANVAS, Starfish, Engage, as well as social media platforms preferred.
Benefits:

Community College of Philadelphia offers a comprehensive benefits package, including medical, dental, and vision insurance, 403(b) retirement plan, and tuition remission. We also offer a flexible spending account, paid vacation and holiday time, and a partial remote work schedule for eligible positions.

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