Senior Leadership Position in Patient Services Operations

5 days ago


Tempe, Arizona, United States Novartis Group Companies Full time

About Novartis Group Companies

We are a global company that combines medical science and digital technology to provide life-changing medicines to millions of people. Our strong pipeline of medicines ensures continued business growth and enables us to bring innovative treatments to patients quickly.

Job Description

This position is a key leadership role within the Novartis Patient Support Center (PSC). The Director, PSC Strategy and Logistics will oversee the PSC strategy, focusing on people, facilities, program, and innovation initiatives. This individual will help define the PSC strategic roadmap, ensuring effective resource utilization and communicating strategic imperatives to senior leadership.

Key Responsibilities:

  • Develop and execute on the PSC's US and ex-US strategy, ensuring effective resource utilization.
  • Collaborate with cross-functional teams to plan and evaluate site logistics for Program Management and Business Operations.
  • Oversee the Site Operations and Logistics team, responsible for optimizing PSC onboarding and agent footprint across US and ex-US locations.
  • Lead implementation projects and roadmaps for established and new programs in the PSC.

Requirements:

  • Bachelor's Degree required; advanced degree preferred (e.g., MHA, MBA)
  • 5+ years related experience in project/change management and/or implementation experience
  • 5+ years of management experience, including managing US and ex-US based teams
  • Strong leadership, planning, organization, decision-making, and problem-solving skills

What You'll Bring to the Role:

The ideal candidate will have a strong background in project management, change management, or implementation experience, with 5+ years of management experience. They should possess excellent communication and influencing skills, with the ability to connect and coordinate activities across cross-functional teams. A strong compliance mindset, high level of integrity, and ethical judgment are essential.

Salary Range: $201,600 - $302,400 per year. Please note that fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including geographical location, experience level, knowledge, skills, and abilities.



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