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Fitness Operations Manager
1 month ago
The Fitness Operations Manager will oversee the day-to-day operations of our gym, ensuring a positive and motivating environment for members and staff alike. This role requires exceptional leadership and customer service skills, with a focus on driving business results and fostering a culture of excellence.
Key Responsibilities- Recruit, train, and develop a high-performing team of staff members.
- Create and maintain a welcoming atmosphere for members, ensuring superior customer service standards are met.
- Manage staff schedules, payroll, and employee relations, including disciplinary actions and terminations.
- Lead by example, demonstrating a strong work ethic and commitment to our values and goals.
- Oversee facility maintenance, cleanliness, and safety, ensuring a secure and healthy environment for members and staff.
- Develop and implement marketing strategies to drive membership growth and retention.
- Authorize expenditures and manage daily bank deposits.
- Prepare HR-related forms and reports, ensuring compliance with company policies and procedures.
- Track statistics and reports, providing insights to inform business decisions.
- Superior customer service skills, with a focus on the fitness industry.
- Exceptional leadership, diplomacy, and listening skills.
- Basic computer proficiency, with experience in Microsoft Suite.
- Hard working, enthusiastic, and energetic, with a strong work ethic.
- Strong problem resolution skills, with the ability to think critically and make sound decisions.
