Baseball Training Manager

2 days ago

Burnsville, Minnesota, United States TOCA USA Full time

We are seeking a dynamic and experienced D-BAT Training Manager for the TOCA Training Facility who will lead our Baseball and Softball Training experience ensuring its smooth operation and success.

Job Overview

The ideal candidate is passionate about baseball and softball, can take ownership of their department by providing a welcoming and engaging environment for players, parents, and staff, embodies our core values, and thrives in a fast-paced people-filled setting.

Key Responsibilities
  • Community Marketing & Sales Enablement (50% of role scope): Monitor and manage the program budget, establish a monthly business plan to achieve session, client, and financial targets, utilize CSAT, NPS, Referrals, and Birdeye Reviews to retain and grow the existing client base, contribute to positive YOY and month-over-month growth of the program, explore opportunities for cost savings and revenue generation, build and maintain relationships with parents, community organizations, and local baseball teams and coaches, increase Leads, Guest Traffic, and Drop-Ins through community partnerships and cross-promotions, update the D-BAT Lessons Whiteboard to track month-to-date performance and forecast weekly program commitments, follow up with dropped clients to identify any trends contributing to turnover, execute a specific plan to "Win Back" past clients from previous seasons.
  • Operational Excellence (25% of role scope): Commit to servicing a minimum of 10 Free Promotional lessons weekly, tailor training plans to meet the needs and long-term development of the player, uphold our service commitment to maintain a clean and clutter-free, friendly and outgoing, well-maintained, and visually appealing environment, review the Instructor Performance Report with staff on a weekly basis, meet with the General Manager weekly to review and develop a plan for guest and client recovery, update the Daily Session Schedule to identify rebooking and client retention opportunities, enforce D-BAT training standards through session quality and experience reviews.
  • Leadership & Team Development (25% of role scope): Recruit, train, and supervise baseball trainers, provide ongoing support, feedback, and professional development opportunities to staff, lead bi-monthly trainer education meetings to impact lesson quality and experience, ensure trainers are active, energetic, and engaging in interactions with clients, complete Lesson Experience Reviews with each trainer on a monthly basis, ensure that all trainers adhere to safety protocols and facility policies, develop trainer business plans monthly focused on discussing player goals and client development, confirm trainer availability and schedules are in line with the labor model and to budget, partner with internal stakeholders to provide an exceptional onboarding experience for trainers throughout their first 90 days, review the Trainer Performance Report with staff on a weekly basis.
Qualifications & Experience
  • Bachelor's degree in Business Administration, Management, or equivalent experience.
  • College or Professional playing or coaching experience required.
  • Previous experience providing individualized, private training is preferred.
  • A strong understanding of the local baseball and softball community, including recreational, travel, and school programs.
  • Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
  • Excellent organizational and scheduling abilities.
  • Availability for full-time work including weekends and holidays.
  • Financial acumen and the ability to understand, consider, and assess the financial impact of decisions.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
  • Outstanding interpersonal and communication skills to engage with visitors, staff, and stakeholders.
  • A passion for creating an inviting and welcoming environment that aligns with TOCA values.

Estimated Salary Range: $60,000 - $80,000 per year, depending on qualifications and experience.

Benefits: Competitive salary, opportunity to lead a department in a dynamic and innovative training facility, contribution to the growth and development of local baseball and softball talent and community engagement, positive and supportive team culture that values continuous improvement and excellence.

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