Production Support Specialist for Guidewire Implementation

5 days ago


Tampa, Florida, United States Slide Full time

About the Role

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We are seeking a highly skilled Production Support Specialist for Guidewire Implementation to join our team at Slide. As a key member of our production support team, you will be responsible for ensuring the smooth operation of our Guidewire system, providing technical expertise and guidance to internal teams and end-users.

Key Responsibilities:

  • Monitor Production Systems and Respond to Incidents: You will be responsible for monitoring our production systems and responding promptly to any incidents that may arise.
  • Diagnose and Resolve Production Issues: Your analytical skills will be put to good use as you diagnose and resolve production issues to ensure system uptime and performance.
  • Perform System Maintenance Tasks: Regular system maintenance tasks such as software updates, patch management, and backups will be your responsibility.
  • Implement Monitoring Tools: You will implement and manage monitoring tools to proactively detect issues and ensure system health.
  • Optimize System Performance: Your expertise in system performance tuning and capacity planning will help us optimize our system's performance.
  • Cross-Functional Collaboration: You will work closely with development, QA, and other cross-functional teams to resolve production issues and implement solutions.
  • Technical Documentation: Maintaining comprehensive documentation of production systems, processes, and incident resolutions is crucial.
  • Regular Reports: Generating regular reports on system performance, incidents, and support activities will be an essential part of your role.

What You Will Need

To succeed in this role, you will need:

  • A Bachelor's degree in computer science or a related field or equivalent relevant work experience.
  • 4+ years of experience in Guidewire, including 1+ year of experience in Guidewire ClaimCenter Configuration and Integration.
  • Guidewire Certification is preferred.

What We Offer

In return for your skills and experience, we offer a competitive salary, benefits package, and the opportunity to work with a cutting-edge technology enabled insurance company. Our estimated salary for this role is $90,000 - $110,000 per annum, depending on location and experience.

About Us

At Slide, we are committed to creating a fun and innovation-driven culture fueled by Passion, Purpose, and Technology. We believe in providing opportunities for growth and development, and we are proud to have been recognized as one of the Best Places to Work in Tampa Bay.



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