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Technical Services Engineer, FlashBlade

1 month ago

Burlington, Vermont, United States Pure Storage Full time

pbBe Part of Building the Future/b/ppPure Storage is a leader in the data storage industry, and we're looking for a talented Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve customer problems./ppbKey Responsibilities:/b/pulliProactively seek to understand customer expectations and provide personalized support/liliAnswer and resolve support cases across all severity levels, utilizing technical expertise and knowledge of hardware, software, and environmental factors/liliOwn and track customer issues using our ticket tracking system, ensuring timely and effective resolution/liliCommunicate effectively with customers, providing clear and concise information and updates/liliShare and document knowledge via FAQ / KB articles, contributing to the growth and development of our support team/liliMentor junior support engineers through training and coaching, helping to build a strong and knowledgeable team/liliManage multiple projects/support cases simultaneously, prioritizing tasks and meeting deadlines/liliChampion customer issues internally and represent the company externally, ensuring a positive and professional image/liliLead large multi-participant customer calls, including hot escalations, and provide expert guidance and support/li/ulpbRequirements:/b/pulliA minimum of 3 years of experience in a professional enterprise-level technical support role/liliProven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations/liliProven ability to resolve customer problems and escalations utilizing appropriate internal and external resources/liliExperience in supporting both hardware and software products/liliAbility to triage issues and escalate them to appropriate engineering groups as necessary/liliWorking knowledge of technologies such as operating systems (LINUX, Windows, VMware), LANs & WANs, and storage area networks/liliKnowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues/liliGood organizational and time-management skills/liliExceptional customer service and communication skills/liliBachelor's Degree in Computer Science or related technical field or relevant experience/li/ulpbAbout Pure Storage/b/ppPure Storage is a company that values innovation, customer satisfaction, and employee growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement. Our team is passionate about delivering exceptional support and service to our customers, and we're looking for talented individuals who share our vision and values./ppbWhat We Offer/b/pulliA competitive annual base salary range of $87,000.00 - $132,000.00/liliOpportunities for incentive pay and/or equity/liliA variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events/li/ulpbEqual Opportunity Employer/b/ppPure Storage is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, where everyone has the opportunity to thrive and succeed./p