Auto Claims Adjuster

4 weeks ago


Newark, New Jersey, United States Selective Insurance Full time
About the Role

Selective Insurance is seeking a skilled Auto Physical Damage Claim Representative to join our team. As a key member of our claims team, you will be responsible for investigating, negotiating, and concluding small First Party or clear liability Third Party claims through telephone and email contact.

Key Responsibilities
  • Investigate claims through telephone and email contact with customers.
  • Analyze information obtained through investigation to evaluate assigned claims and determine the extent of loss and liability.
  • Verify/analyze coverage and determine the course of action.
  • Assign claims to appropriate CMS or other Selective claim units when outside the scope of Service Center handling.
  • Establish and continuously review reserves and input claim information in the Mobile Claims System (MCS).
  • Update MCS on a continual basis to accurately reflect the status of assigned files.
  • Document claim files and maintain control of work through documentation or diary system.
  • Review and approve expenses incurred to investigate and handle claims.
  • Prepare check requisitions for all loss and expense payments.
  • Direct customers to approved car rental vendors, manage car rental expenses, set up inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yards.
  • Close claims by issuing checks or denials.
  • Send out appropriate letters based on state regulations and company directives.
  • May handle low-complexity, simple property losses.
  • Must be able to drive an automobile to travel within the territory.
Requirements
  • Understanding of Commercial and Personal Automobile policy language and endorsements.
  • Adjuster licenses in states requiring same (obtain within 3 months of hire).
  • Exceptional customer service skills.
  • Must have a valid state-issued driver's license in good standing and be able to drive an automobile.
  • College degree preferred. 1-3 years of claim handling experience preferred.
About Selective Insurance

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plans with company matches, discounted Employee Stock Purchase Programs, tuition assistance and reimbursement programs, and paid time off plans.

The expected starting salary range for this role is $41,000-$62,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. We respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view, and experiences - and empowers employees to contribute new ideas that support our continued and growing success.



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