Lead Retail Team Member

1 week ago


New York, New York, United States Catbird Full time
About Catbird

As a leader in the retail industry, we're committed to delivering exceptional customer experiences. At Catbird, we believe in being an anti-racist organization and actively championing diversity, inclusion, and equity.

Our Values
  • We believe in making and selling things people will want to keep forever and will bring continuous joy.
  • We believe in doing everything we can ourselves.
  • We believe in always thinking of the long game and not focusing on a quick profit.
  • We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
  • We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
About the Role

This is a fantastic opportunity to join our team as a Lead Retail Team Member. In this role, you'll be responsible for assisting managers with store operations, supervising staff, and maintaining high-quality standards.

Key Responsibilities
  • Provide exceptional customer service to create a welcoming and helpful buying experience for our customers.
  • Maintain Catbird's high quality standards and consistency despite fast-paced environments and repetitiveness of work.
  • Assist with receiving, pricing, displaying, cleaning, and maintaining inventory throughout the store.
  • Supervise and train Sales Associates/Zappers to ensure they meet Catbird's high standards.
  • Open and close the store, and be a point person on processes and procedures.
  • Assist sales associates with various customer service issues and have the capacity to know when to step in and escalate situations gracefully.
About You

We're looking for someone with retail leadership experience who can prioritize during busy times. You should be flexible regarding scheduling and location, and have a good understanding of customer service principles. Jewelry experience is a plus.

The ideal candidate will be nice, friendly, easy to get along with, and have a good measure of common sense. We celebrate getting to make our customers truly happy, and we never pressure anyone into buying.

Compensation and Benefits

We offer premium weekend pay and monthly bonus incentives. The estimated salary for this role is $65,000 - $75,000 per year, based on location and experience.



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