IT Specialist/Assistant Manager

1 week ago


Virginia Beach, Virginia, United States Virginia Jobs Full time
Job Summary

We are seeking an experienced IT Specialist/Assistant Manager to join our team at GENEDGE. The successful candidate will provide technical support and assistance to our associates, ensuring that tasks and company initiatives are accomplished efficiently.

Key Responsibilities
  • Technical Support: Provide help desk and technical assistance to associates, including basic usage guidance, troubleshooting, and resolving hardware, software, and user account issues.
  • User Account Management: Serve as a backup administrator for various cloud-based systems, ensuring secure and efficient management of user accounts.
  • Security Compliance: Enforce security protocols and best practices to safeguard sensitive data and protect the organization.
  • Proactive Maintenance: Monitor systems, identify potential issues, and work to implement preventative measures in conjunction with the IT Manager.
Requirements
  • Education: Bachelor's Degree in a related field and/or equivalent training and/or work experience.
  • Experience: Experience with one or more of the cloud-based systems GENEDGE utilizes, including but not limited to AWS, Microsoft Azure, Microsoft 365 (including Exchange Online), Zscaler, Crowdstrike, Salesforce.
  • Skills: Ability to handle multiple priorities and work under pressure, in-depth knowledge of computer hardware, operating systems (Windows and iOS), and software applications, ability to work collaboratively and autonomously.
  • Additional Considerations: Preferred skills and education include technical certifications from CompTIA, AWS, Microsoft (or other relevant), experience managing services listed at an organizational level, self-starter with the drive to improve and build on existing skillset, knowledge/experience with adhering to security protocols and framework, particularly NIST if not already familiar with, must be willing to learn, experience managing Apple devices (organizationally).


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