Patient Services Coordinator

4 weeks ago


San Antonio, Texas, United States TSAOG Orthopaedics & Spine Full time
Job Overview

Position Level
Entry Level

Location
Central - San Antonio, TX

Compensation
$14.00 Hourly

Travel Requirements
Between Clinic Locations

Work Schedule
Day Shift

About Us:

TSAOG Orthopaedics and Spine is a well-established multi-specialty medical group that has been serving the community since 1947. We are dedicated to community engagement through initiatives like our Light Charity program. Our workplace culture emphasizes laughter, family values, and a balanced approach to work and play. We uphold principles of Respect, Communication, Accountability, Dependability, and Compassion, fostering an environment of teamwork and integrity. If these values resonate with you, you may find a great fit here.

Position Summary:

We are seeking a motivated and enthusiastic Reception Specialist to enhance our patient care team. The ideal candidate will be passionate about providing exceptional support to our orthopaedic patients and assisting the clinical team. You will play a crucial role in delivering a positive patient experience that encourages healing and recovery, all while maintaining a detail-oriented and compassionate approach.

If you thrive in a people-centric environment and are eager to contribute to the field of Orthopaedics, this position could be ideal for you.

Available Shifts:
Full-time 8am-5pm and 12pm-9pm (Quarry Area) and PRN-Saturday clinic (Westover Hills)

Key Responsibilities:
  • Greet patients in a courteous and timely manner, providing necessary instructions and notifying relevant departments of arrivals.
  • Communicate estimated wait times to patients.
  • Update patient records, including insurance information and necessary documentation, ensuring all signatures are obtained.
  • Distribute and collect required forms, including privacy and financial policies.
  • Process co-payments and outstanding balances, utilizing eligibility and phone reports.
  • Refer patients to Financial Counselors for payment plans or detailed benefit explanations.
  • Answer phone calls professionally and address customer inquiries promptly.
  • Schedule follow-up appointments and manage referral requests.
  • Input charges into the computer system accurately.
  • Prepare new patient charts for upcoming clinics.
  • Balance daily collections with payment summaries and prepare deposit slips.
  • Handle incoming deliveries and maintain appropriate logs.
  • Ensure regular and predictable attendance.
  • Engage directly with patients to provide a supportive experience.
  • Maintain patient safety and confidentiality.
Qualifications:
  • High School Diploma or equivalent required.
  • Minimum one year of experience in a clinical or customer service setting preferred.
  • Exceptional customer service skills; familiarity with insurance processes is advantageous.
  • Proficient in computer usage, including MS Office and standard office equipment.
  • Ability to manage multiple tasks in a fast-paced environment while demonstrating teamwork.
  • Other duties may be assigned as necessary, based on the needs of the organization.
  • Physical requirements include prolonged sitting, stretching, and some bending, as well as manual dexterity for operating office equipment.


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