Senior Infrastructure Support Specialist

7 days ago


Louisville, Kentucky, United States Diverse Lynx Full time

System Support Overview

We are seeking a highly skilled Senior Infrastructure Support Specialist to join our team at Diverse Lynx LLC.

About the Role

This is a full-time position, and we offer a competitive salary range of $120,000 - $180,000 per year, commensurate with experience. The successful candidate will be responsible for:

  • Servicing and maintaining production systems to ensure high availability and performance.
  • Collaborating with onshore, nearshore, and offshore teams to resolve technical issues in a timely manner.
  • Engaging with business stakeholders and customers to understand their needs and provide solutions.
  • Participating in regular business meetings to align with company goals and objectives.
  • Conducting knowledge transfer sessions with Dev Teams and Business partners to promote best practices.
  • Providing application support during off-hours and weekends, ensuring minimal disruption to services.
  • Monitoring production systems for stability and identifying potential issues before they become critical.
  • Escalating application issues promptly to minimize downtime.
  • Analyzing and implementing code changes to improve system efficiency and reliability.
  • Collaborating with application development teams to ensure seamless integration and deployment.
  • FOLLOWING established release processes to ensure smooth updates and maintenance.
  • Identifying opportunities for automation and process improvements to enhance overall efficiency.

Requirements and Qualifications

To succeed in this role, you will need:

  • A degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in a similar SRE/PSM role, preferably in a cloud-based environment.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and collaboration skills, with experience working with diverse teams.
  • Proficiency in programming languages such as Python, Java, or C++.
  • Knowledge of Linux/Unix environments and containerization technologies like Docker.
  • Familiarity with CI/CD pipelines and automation tools like Ansible.

What We Offer

Diverse Lynx LLC is an Equal Employment Opportunity employer. We offer a dynamic and inclusive work environment, where every employee has the opportunity to grow and develop their skills. Our benefits package includes:

  • Competitive salary and bonuses.
  • Comprehensive health insurance coverage.
  • Generous paid time off and holidays.
  • Professional development opportunities and training programs.
  • A collaborative and supportive team culture.


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