Senior Infrastructure Support Specialist
7 days ago
System Support Overview
We are seeking a highly skilled Senior Infrastructure Support Specialist to join our team at Diverse Lynx LLC.
About the Role
This is a full-time position, and we offer a competitive salary range of $120,000 - $180,000 per year, commensurate with experience. The successful candidate will be responsible for:
- Servicing and maintaining production systems to ensure high availability and performance.
- Collaborating with onshore, nearshore, and offshore teams to resolve technical issues in a timely manner.
- Engaging with business stakeholders and customers to understand their needs and provide solutions.
- Participating in regular business meetings to align with company goals and objectives.
- Conducting knowledge transfer sessions with Dev Teams and Business partners to promote best practices.
- Providing application support during off-hours and weekends, ensuring minimal disruption to services.
- Monitoring production systems for stability and identifying potential issues before they become critical.
- Escalating application issues promptly to minimize downtime.
- Analyzing and implementing code changes to improve system efficiency and reliability.
- Collaborating with application development teams to ensure seamless integration and deployment.
- FOLLOWING established release processes to ensure smooth updates and maintenance.
- Identifying opportunities for automation and process improvements to enhance overall efficiency.
Requirements and Qualifications
To succeed in this role, you will need:
- A degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in a similar SRE/PSM role, preferably in a cloud-based environment.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and collaboration skills, with experience working with diverse teams.
- Proficiency in programming languages such as Python, Java, or C++.
- Knowledge of Linux/Unix environments and containerization technologies like Docker.
- Familiarity with CI/CD pipelines and automation tools like Ansible.
What We Offer
Diverse Lynx LLC is an Equal Employment Opportunity employer. We offer a dynamic and inclusive work environment, where every employee has the opportunity to grow and develop their skills. Our benefits package includes:
- Competitive salary and bonuses.
- Comprehensive health insurance coverage.
- Generous paid time off and holidays.
- Professional development opportunities and training programs.
- A collaborative and supportive team culture.
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