Lead Enterprise Voice Architect

1 day ago

Duarte, California, United States City of Hope, Inc. Full time

City of Hope, a leading force in cancer research and treatment, is seeking an accomplished Senior Voice Engineer to spearhead the design, implementation, and optimization of its voice infrastructure.

The ideal candidate will possess a deep understanding of Telecom and Voice technology in a Cisco-based environment, with expertise in Unified Communications (UC) and Contact Center Express (CCE).

This highly visible role requires a strong technical background, with experience in network planning, engineering, and support. The successful candidate will be responsible for delivering high-availability voice systems that meet the organization's disaster recovery and business continuity requirements.

A key aspect of this position is collaboration with peers, Principal Network Engineers, Network Engineers, and Administrators to ensure seamless integration with network hardware, operating systems, and monitoring systems.

Main Responsibilities:

  • Design and implement enterprise voice systems, ensuring high-availability, redundancy, and scalability.
  • Develop Standard Operating Procedures (SOPs) for voice hardware/software and related enterprise infrastructure.
  • Provide technical research and development to drive innovation within the voice infrastructure.
  • Collaborate with stakeholders to deliver network infrastructure projects and upgrades, managing vendors as needed.
  • Administer network infrastructure, including access, distribution, core switching, wireless infrastructure, firewalls, VPN concentrators, and network management tools.

Requirements:

  • Bachelor's degree in Engineering or Computer Science, or equivalent experience.
  • Minimum 5 years of experience in network planning, engineering, and support capacity.
  • Familiarity with Bellcore GRE Requirements is a plus.
  • Deep understanding of Telecom and Voice technology in a Cisco-based environment.

About City of Hope:

As a renowned healthcare institution, City of Hope is committed to delivering innovative treatments and groundbreaking research. Our comprehensive benefits package reflects our dedication to supporting the well-being of our employees.

Estimated Salary: $120,000 - $150,000 per annum, based on location and experience.

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