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Leave Administration Specialist

1 month ago

Fort Lauderdale, Florida, United States Crawford & Company Full time

Job Summary

We are seeking a skilled Leave Administration Specialist to join our team at Crawford & Company. As a Leave Administration Specialist, you will be responsible for administering various clients Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.

Key Responsibilities

  • Assist associates with Leave of Absence (LOA) requests and guide them through the process.
  • Process all LOA paperwork according to established procedures and laws.
  • Provide timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
  • Administer the FMLA policy.
  • Review FMLA documentation for accuracy and completeness.
  • Make recommendations to approve or deny requests for FMLA based on federal regulations.
  • Conduct FMLA training for Department supervisors and employees.
  • Coordinate correspondence, forms, and other documents via the claim system.
  • Generate reports as required.
  • Maintain files.
  • Assist management with LOA situations and provide guidance within the policy and established legal guidelines.
  • Keep complete records of all LOA requests and maintain tracking and analysis of data.
  • Participate in developing goals, objectives, and systems.
  • Maintain compliance with standards and federal/state regulations.
  • Serve as an internal reference to the team for certification requirements and processing.
  • Contact Providers for clarification.
  • Input and analyze data.
  • Support management with special projects as necessary.
  • Uphold the Crawford Code of Conduct.

Requirements

  • Associate's degree or equivalent combination of education and experience.
  • 2-5 years of FMLA claim administration or a related field.
  • Current experience in the integrated disability and absence management industry.
  • Must complete continuing education requirements as outlined by Crawford Educational Services.
  • Excellent customer service skills and ability to manage difficult and stressful situations.
  • Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships.
  • Ability to manage business expectations and resolve concerns, by communicating status and issues.
  • Ability to effectively prioritize and escalate customer issues.
  • Ability to interpret and analyze multiple facts.
  • Must have a solid understanding of FMLA and employment.

About Us

Crawford & Company is a global leader in claims management and outsourcing solutions. We are committed to helping our clients restore their lives and communities, one claim at a time. Our team is dedicated to providing exceptional service and support to our clients and customers.

Why Crawford?

We are a company that values our employees and provides opportunities for growth and development. We offer a total compensation package that includes a competitive salary, benefits, and training programs. We are committed to creating a positive and inclusive work environment that supports the well-being of our employees.

Join Our Team

We are seeking talented and motivated individuals to join our team at Crawford & Company. If you are passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity.