Onboarding Process Lead

7 days ago


Blacksburg, Virginia, United States NexHealth Full time

We're accelerating innovation in healthcare by connecting patients, doctors, and developers.

At NexHealth, we're building the future of healthcare technology and we need your expertise to make it happen.

About the Role:

As our Onboarding Manager, you will be responsible for leading the onboarding process for new dental practice clients, ensuring a smooth 30-day setup process that includes installation, customization, training, and consultation.

  1. Deliver a high-touch, “white glove” experience from the moment of purchase to full adoption, setting a positive first impression and building a foundation for long-term customer satisfaction.
  2. Act as the primary point of contact for customers during onboarding, guiding them through each step and addressing any questions or challenges.
  3. Collaborate closely with cross-functional teams to ensure that onboarding aligns with customer goals and maximizes their ability to leverage our product effectively.
  4. Track and measure onboarding success, continuously improving processes to drive customer adoption and satisfaction.

What We're Looking For:

We're looking for a skilled project manager with a track record of managing multiple customer engagements simultaneously. You should have strong communication and relationship-building skills to create a seamless and supportive onboarding experience.

Additionally, you should have technical aptitude and the ability to quickly learn and explain complex software to non-technical customers. You should be detail-oriented and proactive, with a commitment to delivering high-quality customer interactions and outcomes.

NexHealth Values:

We value innovation, collaboration, and customer satisfaction. We're committed to delivering exceptional results and we're looking for someone who shares our passion for healthcare technology.

Benefits:

We offer a competitive salary, equity, commuter benefits, 401K, and full medical, dental, and vision. We also offer unlimited PTO and a flexible work environment.

How to Apply:

If you're passionate about healthcare technology and you're looking for a challenging and rewarding role, please submit your application. We can't wait to hear from you



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