Customer Service Ambassador
1 week ago
Company Overview:
FASTSIGNS is a leading provider of visual communications and marketing solutions. Our team is dedicated to delivering exceptional customer service and support to our clients.
Job Summary:
We are seeking an experienced Customer Service Representative to join our team in this fast-paced, dynamic environment. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing top-notch service and support to ensure their satisfaction and loyalty.
About the Role:
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management. You will be responsible for preparing estimates, implementing work orders, and ensuring timely delivery of finished orders.
Key Responsibilities:
- Provide exceptional customer service and support via email, phone, in-person, and at client locations
- Prepare estimates and implement work orders to meet customer needs
- Ensure timely delivery of finished orders
- Work collaboratively with the sales and production teams to achieve customer satisfaction
- Budget and manage workload to meet performance metrics
Requirements:
- 2-3 years of retail or counter sales experience
- High school diploma or equivalent required
- Excellent communication, interpersonal, and organizational skills
- Able to sit for long periods (4 hours or more) and view computer screens for extended periods
- Able to work under pressure to meet high-volume, high-quality work demands
Compensation and Benefits:
$19-$22 per hour, depending on experience
A competitive benefits package, including paid vacation and holidays, performance bonuses, and ongoing training opportunities
About FASTSIGNS:
As a global leader in the sign and graphics industry, we offer a unique opportunity to join a dynamic team and grow your career in a fast-paced, entrepreneurial environment. With a large network of independently owned locations, we provide access to resources, training, and support to help you succeed.
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