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Personal Lines Account Manager

4 weeks ago

Murray, Kentucky, United States HUB International Full time
About HUB International:

HUB International Limited is a leading global insurance and employee benefits broker, providing a diverse range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 18,000 employees in 500+ offices across North America, HUB has experienced significant growth, driven in part by our success in Mergers and Acquisitions.


What We Offer:

At HUB, we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement, empowering our people to make informed decisions for our customers and organization.


Our Benefits:
  • Competitive salaries and benefits packages
  • Medical, dental, and vision insurance, as well as voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company-paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Generous PTO package, including vacation, holiday, sick, and personal time off
  • Great work-life balance, because that's important for all of us
  • Opportunities for growth and development, as HUB continues to expand and evolve
  • A rewarding career that makes a positive impact in our communities
  • Strong community support and involvement through HUB Gives

Job Summary:

The Account Manager is responsible for managing a book of business in Personal Lines with a high degree of independence, autonomy, and decision-making.

As an Account Manager, you will provide exceptional service to our clients, carrier representatives, Underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.


Key Responsibilities:
  1. Responsible for overall retention of accounts and assigned book of business by partnering closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewals, while adhering to HUB's best practices and standard procedures
  2. Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals
  3. Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
  4. Manages, organizes, and conducts client meetings when necessary, and appropriately documents conversations with clients and carrier representatives
  5. Ensures the quality and accuracy of data in all HUB computer systems and automated agency management systems, and prepares reports for Management as required
  6. Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability, and may negotiate with Underwriters and carriers
  7. Stays abreast of changes in the insurance industry and other external conditions that may impact clients by attending industry-related continuing education training and courses
  8. Acts as a consultant and makes appropriate recommendations to clients in response to industry shifts and changes, independent of Manager approval
  9. Acts as liaison between clients and insurance carriers to resolve escalated, complex service issues that require policy interpretation and experience-based judgment to resolve and troubleshoot claims and billing issues
  10. Travels on company business as required
  11. Monitors functions performed by junior-level Account Managers and Assistant Account Managers, and supports, mentors, and trains as necessary
  12. Performs other duties and projects as assigned

Requirements:

Minimum of 3 years of experience and demonstrated proficiency in an Insurance Account Management role in required lines, with brokerage experience preferred

Superior customer service and problem-solving skills, with the ability to work in a team environment

Excellent written and verbal English communication skills required

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems

Ability to work a regular, full-time work schedule at HUB's facility(s) and willingness to travel on business when required

Supervisory, project leader, mentor, or team leader experience preferred

Education, Licensing, or Certification Requirements:

High School Diploma or equivalent required; College Degree preferred

Currently licensed in good standing in required lines and states, with all necessary CE credits

Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Department: Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The EEO is the Law poster and its supplement is available here at https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.

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