Lead Dispensary Team Manager
1 month ago
The Lead Dispensary Technician is a key role at AYR Wellness, responsible for leading the dispensary team and driving continuous improvement in quality, training, and customer experience programs.
This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals, ensuring a seamless and exceptional customer experience.
The ideal candidate is a business process-oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.
Key Responsibilities- Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
- Ensures customer questions or concerns are resolved quickly and completely, communicating any requests or unresolved concerns to management immediately.
- Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
- Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order while keeping a "Customer first" acuity.
- Meets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions, meeting individual and team-centric sales targets within each dispensary.
- Must stay current and adhere to all policies and regulations of the state cannabis agency.
- Must meet age requirement as outlined by state cannabis agency.
- Able to pass all background checks as required by state cannabis agency.
- Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
- Maintain regular and punctual attendance.
- Must be able to communicate effectively with customers/caregivers and team members.
- Prior customer service experience in a hospitality, pharmacy, customer services, or retail environment.
A career growth opportunity at AYR Wellness, where you can thrive and win together with our talented and reliable team members.
A culture where everyone can flourish, with a focus on being a force for good in our communities, industry, and world.
A commitment to creating a remarkable experience for both internal and external customers, with a focus on building meaningful and effective relationships.
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