Customer Experience Specialist

1 week ago


Eden Prairie, Minnesota, United States Ami Arroyo, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our operations team, you will play a pivotal role in ensuring the highest level of customer satisfaction and operational efficiency in our autonomous vehicle fleet.

Key Responsibilities
  • Interact with riders and operational teams to provide exceptional customer experiences.
  • Conduct daily safety checks and inspections of autonomous vehicles to ensure a secure environment for customers and team members.
  • Maintain the cleanliness of vehicles, both inside and out, to meet our high standards of quality.
  • Operate vehicles in accordance with traffic safety procedures and best driving practices.
  • Perform other related duties as assigned to support operational needs.
Requirements
  • A high school diploma or equivalent.
  • A valid driver's license with a clean driving record.
  • Over 3 years of driving experience, preferably with autonomous vehicles or related technologies.
  • Physical ability to lift up to 30 lbs regularly and assist individuals in wheelchairs when necessary.
  • Methodical, process-oriented, and organized with strong documentation skills.
  • Ability to remain composed under pressure.
  • Technical background in electronics, mechanical systems, or computer operations is a plus.
Preferred Qualifications
  • Experience in customer service or public-facing roles.
  • Familiarity with autonomous vehicle technologies.
  • Strong problem-solving skills with the ability to work independently and as part of a team.
About Our Company

Our company is at the forefront of autonomous vehicle technology, dedicated to enhancing urban mobility and creating safer, more efficient transportation solutions. We are committed to fostering a diverse and inclusive work environment and continuously innovate to improve the future of transportation.

We are an equal opportunity employer and welcome candidates from diverse backgrounds to apply. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us.



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