Food Service Operations Manager

7 days ago


Pittsburgh, Pennsylvania, United States Chick-fil-A at Fox Chapel Full time
Job Overview

We are seeking an Assistant Manager to support the business by communicating with, tracking, training, and coaching all Team Members and mid-level leaders on achieving and exceeding service, quality, and revenue goals.

Salary & Benefits

The estimated salary for this position is between $18.00 - $21.00 per hour, depending on experience. Chick-fil-A at Fox Chapel offers a range of benefits, including insurance coverage (health, vision, and dental), up to 40 hours PTO, access to scholarship programs, Sundays off, flexible hours, employee meals, opportunities for advancement and leadership skill development, and a positive work environment.

Responsibilities
  • Works with Senior Leadership team to ensure appropriate daily and restaurant staffing levels
  • Ensures that the shifts are running smoothly in the BOH or FOH
  • Trains new Team Members and tracks their performance to ensure they're equipped for success
  • Maintains a positive working relationship and treats all employees with respect while handling coaching conversations and providing them with direction and feedback
  • Ensures that all food safety guidelines are followed
  • Ensures cleanliness of all areas of the restaurant
  • Motivates Team Members to upsell, reduce waste, and increase accuracy
  • Serves as subject matter expert of the BOH or FOH to provide ongoing support
  • Responsible for inventory management, and ensures the products are being rotated using the FIFO principle
Qualifications
  • Experience as a leader, with 1 year of proven ability to lead in fast-paced environments, and work as part of a team
  • Basic computer and iPad competency
  • Ability to input data and interpret the P/L
  • Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50lbs
Requirements
  • Excellent coach, communicator, and team builder
  • Strong desire to serve others
  • Display a consistent sense of urgency
  • Understand the expectation of Chick-fil-A customer service standards and operational excellence
  • Self-leader committed to personal growth
  • Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Positive attitude
  • Willingness to step outside of job role to assist in other roles


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