Customer Service Representative

7 days ago


Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our hotel front desk team as a Customer Service Representative - Hotel Operations. In this role, you will be responsible for providing exceptional service to our guests, ensuring seamless check-in and check-out experiences, and managing room bookings.

About the Role
  • Welcome and register guests, handle room assignments, and provide key cards and room numbers.
  • Manage room bookings through various channels, including in-person, online, and phone inquiries.
  • Respond to guest inquiries about available rooms, amenities, rates, special requests, and rewards programs.
  • Handle customer complaints and concerns in a professional and empathetic manner.
About Us

The Heritage Hotel Golf Spa & Conference Center is nestled in the scenic Litchfield Hills of Connecticut, offering easy access to New York and Boston. Our modern facility boasts a full-service spa, fitness center, restaurant, golf course, and more.

Connecticut offers a diverse range of attractions, historical sites, museums, and dining options, making it an ideal location for visitors and locals alike.

Requirements
  • A high school diploma or equivalent is required; one year of experience in hospitality, preferably as a front desk agent, is preferred.
  • Excellent communication and interpersonal skills are essential for success in this role.
  • Familiarity with Microsoft Office and reservation management systems is beneficial.
  • Able to work varied shifts, including days, nights, weekends, and holidays.
Compensation and Benefits

$16.50 per hour DOE (Depending on Experience)

We offer a competitive salary, excellent benefits package, and opportunities for growth and development in a dynamic and supportive environment.



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