Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused individual to join our hotel front desk team as a Customer Service Representative - Hotel Operations. In this role, you will be responsible for providing exceptional service to our guests, ensuring seamless check-in and check-out experiences, and managing room bookings.
About the Role- Welcome and register guests, handle room assignments, and provide key cards and room numbers.
- Manage room bookings through various channels, including in-person, online, and phone inquiries.
- Respond to guest inquiries about available rooms, amenities, rates, special requests, and rewards programs.
- Handle customer complaints and concerns in a professional and empathetic manner.
The Heritage Hotel Golf Spa & Conference Center is nestled in the scenic Litchfield Hills of Connecticut, offering easy access to New York and Boston. Our modern facility boasts a full-service spa, fitness center, restaurant, golf course, and more.
Connecticut offers a diverse range of attractions, historical sites, museums, and dining options, making it an ideal location for visitors and locals alike.
Requirements- A high school diploma or equivalent is required; one year of experience in hospitality, preferably as a front desk agent, is preferred.
- Excellent communication and interpersonal skills are essential for success in this role.
- Familiarity with Microsoft Office and reservation management systems is beneficial.
- Able to work varied shifts, including days, nights, weekends, and holidays.
$16.50 per hour DOE (Depending on Experience)
We offer a competitive salary, excellent benefits package, and opportunities for growth and development in a dynamic and supportive environment.
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