Customer Service Representative
2 weeks ago
Hotel 24 South is seeking a highly motivated and energetic Front Desk Agent to join our team.
About the Role:
The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless check-in and check-out experience. This includes answering and processing all phone calls, handling special requests, and resolving any issues that may arise.
Key Responsibilities:
- Anticipate and respond promptly to guest needs, acknowledging all guests with courtesy and respect.
- Maintain a positive attitude and professional demeanor at all times, even in busy or challenging situations.
- Resolve guest complaints in a fair and efficient manner, ensuring complete satisfaction.
- Stay up-to-date on all hotel features, services, room rates, packages, and promotions, as well as daily house counts and expected arrivals/departures.
- Process all guest check-ins, verifying registration card information and collecting cash when designated.
- Direct Bell Persons to escort guests and transport their luggage to rooms.
- Handle overbooked or walk-in guests, accepting and recording wake-up call requests, and monitoring and sending faxes.
- Communicate pertinent guest information to designated departments and personnel.
Requirements:
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Benefits:
- Health & Wellness Plans
- 401K Matching
- Generous Personal Leave Plan
- Travel Discounts
Salary Range: $40,000 - $60,000 per year, depending on experience.
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