Customer Service Representative

2 weeks ago


Staunton, Indiana, United States Hotel 24 South Full time

Hotel 24 South is seeking a highly motivated and energetic Front Desk Agent to join our team.

About the Role:

The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless check-in and check-out experience. This includes answering and processing all phone calls, handling special requests, and resolving any issues that may arise.

Key Responsibilities:

  • Anticipate and respond promptly to guest needs, acknowledging all guests with courtesy and respect.
  • Maintain a positive attitude and professional demeanor at all times, even in busy or challenging situations.
  • Resolve guest complaints in a fair and efficient manner, ensuring complete satisfaction.
  • Stay up-to-date on all hotel features, services, room rates, packages, and promotions, as well as daily house counts and expected arrivals/departures.
  • Process all guest check-ins, verifying registration card information and collecting cash when designated.
  • Direct Bell Persons to escort guests and transport their luggage to rooms.
  • Handle overbooked or walk-in guests, accepting and recording wake-up call requests, and monitoring and sending faxes.
  • Communicate pertinent guest information to designated departments and personnel.

Requirements:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Benefits:

  • Health & Wellness Plans
  • 401K Matching
  • Generous Personal Leave Plan
  • Travel Discounts

Salary Range: $40,000 - $60,000 per year, depending on experience.



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