Host Representative
3 days ago
Host / Hostess Job Description
Mama Ricotta's is consistently rated among the city's best Italian restaurants, providing exemplary service to our guests since 1992. As we expand and refresh our location in the Midtown area of Uptown Charlotte, we are looking for a skilled Host / Hostess to join our team.
As a Host / Hostess, you will act as the guest's first and last impression of our team, setting the tone for their experience and managing reservations and seating guests. You will welcome and greet guests upon arrival, make all guests feel comfortable, and know regulars by name, understanding their preferences and needs.
Key Responsibilities:
- Happily welcome and greet guests upon arrival
- Make all our guests feel comfortable and let them know you're there to personally take care of them
- Make reservations for our guests and manage wait list technology
- Know regulars by name (know their preferences and needs)
- Reset tables to our standards before showing guests to their table
- Thank guests as they leave and invite them to return
We Are Looking for a Host Who:
- Has guest service experience
- Is able to stay calm in high-pressure situations
- Has a warm and welcoming personality
- Has excellent communication skills
- Has a working knowledge of online reservation systems
- Is able to stand for long periods of time
- Can lift up to 25 pounds
- Is a team player and a problem solver
- Thrives in a constantly changing environment
About Mama Ricotta's
FS Food Group is an equal-opportunity employer. We value diversity and inclusion and strive to create a work environment that is welcoming and inclusive of all employees. We are committed to providing excellent service to our guests and are proud to be part of the Charlotte community.
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