Commercial Lines Customer Service Representative

3 weeks ago


Farmington, Missouri, United States First State Community Bank Full time
Job Details

Job Location: Farmington, MO

Position Type: Full Time

Job Shift: Day

Job Category: Insurance


Job Description

We are seeking a motivated candidate with a strong customer service focus to fill the role of Commercial Lines Customer Service Representative. The Commercial Lines CSR provides service to current and prospective customers, as well as supporting Account Manager/Senior Account Manager and the book of business assigned to the team.


Responsibilities
  • Professionalism
    • Provide exceptional customer service to all clients while building relationships with clear effective communication
    • Maintain confidentiality in all dealings with clients and within the agency
  • Accountability
    • Review all activities/follow-ups daily and check all changes for accuracy
    • Review/Process all assigned documents within the prescribed processing times
    • Prepare Proposals once quotes have been approved by producer or account manager
  • Initiative
    • Prepare Proof of Coverage documentation (Certificates/Auto ID Cards, etc.)
    • Deliver "Summary of Insurance" to producers and account manager on a timely basis (150 days prior to renewal)
    • Assist with policy change request on-line using, e-mail from AMS and create activity/follow-up
  • Adaptability
    • Enter new or updated renewal application provided by producer or account manager using the submissions feature in AMS360.
    • Assist with new and renewal marketing as directed by AM or Senior AM.


What You Can Expect
  • Competitive pay and benefits package - with variable compensation program based on team performance
  • 401(k) with generous employer match benefit
  • Helpful, qualified, and available leadership
  • A caring, stable work environment


Qualifications
  • Excellent Customer Service skills
  • Proficient in Microsoft Office
  • Must possess or be willing to pass and maintain Property & Casualty insurance license
  • Must obtain and maintain professional designation relevant to the position
  • Exceptional written & verbal communication skills
  • 1 to 2 years' industry specific experience preferred
  • Strong sense of punctuality & attendance
  • High school diploma/GED


Additional Information

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.


Do you have what it takes to be a First Stater?



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