Assistant Store Operations Leader

3 weeks ago


Lynnfield, Massachusetts, United States stand out for good, Inc Full time
Position Overview
The Assistant Store Operations Leader plays a crucial role in supporting the Store Leader by overseeing activities essential for achieving store objectives, including exceptional customer service, sales targets, operational efficiency, loss prevention, and merchandising standards. This position is pivotal in enhancing both associate and customer engagement.

Key Responsibilities
As an Assistant Store Operations Leader, you will:
  • Deliver outstanding service to customers by fostering relationships, sharing product knowledge, and maintaining a clean and organized store environment.
  • Drive operational excellence by identifying sales opportunities, improving processes, and nurturing talent within the team.
  • Promote a customer-centric team culture by:
    • Exemplifying company service standards to achieve superior customer satisfaction.
    • Providing timely feedback to team members and recognizing their contributions to enhance retention.
    • Holding yourself and team accountable for financial performance and operational standards.
    • Managing conflicts and coaching staff using company guidelines.
    • Empowering team members in decision-making.
    • Encouraging open communication and collaborative problem-solving.
    • Developing associates through tailored training and delegation.
    • Building team commitment through support and recognition of individual efforts.
    • Leading through change and challenges.
    • Making informed recommendations regarding hiring, promotions, and terminations based on performance.

Operational Excellence
In this role, you will also:
  • Consistently meet or exceed store and individual performance goals.
  • Enhance customer experiences by engaging with guests effectively.
  • Assist in managing floor sets and inventory processes.
  • Oversee scheduling and back-of-house organization.
  • Manage product preparation processes and markdowns.
  • Handle supply orders and maintain cleanliness.
  • Conduct audits and manage banking and loss prevention protocols.
  • Train new team members on operational procedures.
  • Co-manage payroll and contribute to the store's financial success.
  • Make decisions regarding store operations and planning.
  • Ensure timely execution of tasks and procedures.
  • Complete opening and closing tasks efficiently.
  • Adhere to loss prevention practices to safeguard company assets.
  • Communicate effectively with the executive team.

Qualifications
The ideal candidate will possess:
  • A minimum of 1 year of experience in Retail Management.
  • A Bachelor's Degree is preferred.
  • The physical capability to perform tasks requiring prolonged standing, sitting, reaching, kneeling, and/or squatting. Occasional ladder climbing may be necessary.
  • The ability to lift and carry up to 30 pounds regularly.

Company Commitment
Stand Out For Good, Inc. is an equal opportunity employer that values diversity. All employment decisions are made based on qualifications, merit, and business needs. We are dedicated to creating a community-focused, purpose-driven environment that gives back.

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