Customer Service Representative with Multilingual Expertise
5 days ago
We are seeking a highly skilled Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities:- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Build productive trust-based relationships with wholesale and retail customers.
- Process sales transactions accurately and consistently with company policies and procedures.
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products, as needed, to customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load/unload delivery trucks.
- Assist in making deliveries, as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Remain knowledgeable about products offered and discuss available options with customers.
- Comply with inventory control procedures.
- Suggest ways to improve sales performance.
- Must be at least 18 years old.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English.
- Must be able to read, write, comprehend, and communicate in Spanish.
- Must be able to physically retrieve materials from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
- Must be willing to work all scheduled hours, which may include evenings and weekends.
The estimated annual salary for this role is $37,440 based on a 40-hour workweek at $18/hour. We offer a range of benefits designed to support your health, wellness, and financial security. We are an equal opportunity employer committed to diversity, equity, and inclusion.
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