Resort Operations Manager

4 weeks ago


Kailua, Hawaii, United States Outrigger Full time

Job Summary:

As a key member of the Outrigger team, the Resort Manager plays a pivotal role in driving customer satisfaction and operational excellence. Reporting directly to the General Manager and/or Vice President of Operations, this individual is responsible for overseeing the day-to-day operations of the resort, ensuring maximum profitability, guest satisfaction, and product quality.

Key responsibilities include:

  • Managing department operations to achieve profitability and professional standards
  • Overseeing the day-to-day operation of the hotel to create and maintain maximum profitability, guest satisfaction levels, product quality, brand and service standards, facility maintenance, workplace harmony, and property safety practices
  • Actively promoting the hotel as a quality deluxe hotel within the world tourism market and representing the resort as a caring and supportive corporate citizen in local community activities

Requirements include a minimum of five years of experience in resort operations or similar hotel management experience, with a minimum of three years of supervisory experience in resort operations. Previous experience in hotel management or a related field is also preferred.

Benefits:

  • Competitive salary range of $125,000-$150,000 annually
  • Health insurance (dental, medical, prescription, vision)
  • Paid holidays, sick, vacation, and medical leave
  • Retirement plan (401K)
  • Recognition and award programs
  • Employee assistance program
  • Discounted hotel rates

Outrigger offers a dynamic and supportive work environment, with opportunities for growth and development through our training and development programs.



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