Collection Strategy Manager

4 days ago

Oak Brook, Illinois, United States Condata Global Inc Full time

Unlock a challenging and rewarding career as a Collection Strategy Manager at ConData Global Inc.

Job Summary

We are seeking an experienced Collection Strategy Manager to join our team in Oak Brook, IL. As a key member of our collections team, you will be responsible for managing a portfolio of client invoicing claims, prioritizing tasks, and setting strategies to meet and exceed recovery targets.

The ideal candidate will have a strong background in B2B collections or relationship management, with a proven track record of success in managing complex accounts and meeting financial goals. You will leverage your analytical and problem-solving skills to drive recovery efforts, while maintaining strong business relationships with domestic and international carriers.

This is a full-time hybrid position, requiring 3 days in the office and 2 days remote. The base salary for this role is $65,000 - $83,000 per year, based on experience, with eligibility for bonus incentives.

Key Responsibilities:

  • Pipeline Management: Independently manage a portfolio of client invoicing claims, prioritizing tasks, and setting strategies to meet and exceed recovery targets.
  • Research & Relationship Building: Investigate carrier processes to develop efficient collection techniques and resolve claims quickly, maintaining strong business relationships.
  • Claims Resolution: Use critical thinking and assertive negotiation strategies to maximize claim recoveries and reduce outstanding balances.
  • Cross-Functional Collaboration: Partner with Account Managers, Auditors, and leadership to address obstacles, escalate issues, and ensure timely settlements.
  • Reconciliation & Adjustments: Coordinate account adjustments, balance write-offs, credit memos, and settlements with internal teams to maintain account accuracy.
  • Documentation & Reporting: Maintain detailed, chronological records of communications; provide regular updates on collections activities; and forecast goal achievements.
  • Policy Adherence: Adhere to ConData's policies and procedures while safeguarding sensitive company and client data.

Qualifications:

  • Minimum 2 years of experience in high-volume B2B collections or relationship management roles.
  • Proven success managing complex accounts with a strong track record of meeting or exceeding financial goals and KPIs (Key Performance Indicators).
  • Exceptional written and verbal communication skills; with the ability to present data clearly.
  • Strong analytical and problem-solving skills; able to prioritize tasks and meet deadlines.
  • Proficiency in managing and analyzing large data sets, with advanced VLOOKUP skills.
  • Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams).
  • Strong multitasking and project management capabilities.
  • Ability to effectively collaborate cross functionally.
  • Knowledge of logistics contracts, charge types, and pricing across transportation modes a plus.
  • Experience with JIRA or similar service management tools preferred.
  • Knowledge of CRM such as Zoho or Salesforce is preferred.
  • Bachelor's degree in a relevant field or equivalent experience.

Why Choose ConData Global Inc?

This role offers an opportunity to work with Fortune 500 clients in a dynamic, global environment. You will leverage your skills to build meaningful professional relationships and directly impact the success of our clients and our organization. Learn more about why ConData Global Inc is a leading provider of transportation cost savings solutions.

This is a great opportunity to grow your career in a fast-paced, results-driven environment. If you are a motivated and detail-oriented individual with a passion for collections, we encourage you to apply for this exciting role.

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