Sales Associate
4 weeks ago
The Sales Associate - Customer Experience Expert is responsible for delivering exceptional customer service and promoting a customer-focused sales culture in our chic boutique. This role requires a strong passion for fashion, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
Meet and exceed sales goals by utilizing sales techniques and communicating product knowledge to customers.
Maintain knowledge of current sales and promotions, and ensure visual standards are met.
Participate in visual directives, including monthly store sets and zone maintenance.
Customer Experience:
Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Ensure prompt resolution of customer concerns and provide a fast and efficient register experience.
Reinforce buying decisions at the checkout and achieve add-on goals, including gift card sales.
Operational Excellence:
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment and visual directives, including floor sets and window changes.
Teamwork and Growth:
Promote an inclusive, collaborative approach to problem-solving and seek personal developmental opportunities.
Qualifications:
High school diploma or equivalent.
Retail or sales experience preferred.
Excellent communication and customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Physical Requirements:
Constant walking/standing (8-hour shift).
Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
Frequent climbing (34%-66% of 8-hour shift).
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