Hotel Operations Manager

7 days ago


Normal, Illinois, United States Atrium Hospitality Full time

Atrium Hospitality seeks a detail-oriented Hotel Operations Manager to oversee the daily operations of our housekeeping department. This role is responsible for ensuring exceptional guest experiences while maintaining brand standards of hotel cleanliness.

Responsibilities:
  • Coordinate activities with other departments to provide efficient and timely services in accordance with established standards;
  • Conduct coaching and accountability of housekeeping associates when service, performance, or cleanliness standards are not met;
  • Provide direction, support, and timely feedback to housekeeping associates, promoting a positive work environment;
  • Inspect guest rooms and public spaces to ensure compliance with cleanliness standards and verify room statuses;
  • Forecast necessary levels of staffing and supplies to facilitate effective scheduling and ordering, focusing on profitability and cost control;
  • Manage Lost and Found by tracking items, communicating with guests, and scheduling items to be returned;
  • Promote sanitation, safety, and security efforts of the hotel;
  • Assist with scheduling associates according to business levels;
  • Conduct daily stand-ups with the housekeeping team to ensure alignment and address any concerns;

This role requires strong organizational skills, attention to detail, and excellent communication abilities. If you have experience in hotel operations and a passion for delivering exceptional guest experiences, we encourage you to apply.


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