Field Service Engineer 2
4 weeks ago
At RS&A LLC, we are seeking a highly skilled Field Service Engineer 2 to join our team. As a key member of our service delivery team, you will be responsible for providing technical support to our customers, ensuring that their equipment is properly maintained and repaired in a timely and efficient manner.
Key Responsibilities:
- Perform on-site or in-house servicing, repair, and/or installation of company-serviced products.
- Provide technical support to customers on operational or maintenance aspects of system equipment.
- Serve as customer contact on technical and service-related problems.
- Diagnose mechanical, hardware, software, and systems failures, using established procedures.
- Determine the most cost-effective repair/resolution to minimize customer downtime.
Requirements:
- Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout, and calibration of electronic equipment.
- Sound knowledge of and professional technical experience with micro-computers/PC-based systems.
- Client-focused attitude.
- Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken.
Preferred Qualifications:
- Sound computer usage and debugging skills.
- Ability to identify and repair routine software and network problems.
- Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Working Conditions:
- Ability to lift 75 pounds.
- Ability to stand for long periods of time.
- Ability to drive up to 8 hours per day.
- Dexterous ability to manipulate small objects.
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