IT Support Specialist for Retail Clients

7 days ago


Lisle, Illinois, United States AGILANT SOLUTIONS INC. Full time

**Job Summary**

We are seeking an IT Support Specialist to join our team at Agilant Solutions Inc. The successful candidate will provide exceptional technical support to our retail clients, ensuring they receive timely and effective assistance.

The ideal candidate will have a strong background in troubleshooting and customer service, with excellent communication skills and the ability to work in a fast-paced environment.

**Key Responsibilities:**

  • Maintain professional relationships with clients through prompt and efficient issue resolution.
  • Utilize proprietary troubleshooting techniques to resolve complex technical issues.
  • Deliver exceptional service and support to end-users via phone and other communication channels.
  • Document call history for service events and maintain accurate records.

**Requirements:

To be considered for this role, applicants should possess:

  • Previous experience working in a call center or help desk environment.
  • Strong knowledge of Windows and Office 365.
  • Excellent communication and customer service skills.
  • Able to manage multiple priorities in a dynamic environment.
  • Reliable transportation to the office on weekdays.

**Benefits:*

  • Competitive compensation package.
  • Paid time off and comprehensive benefits.
  • Opportunities for career advancement and professional growth.

**About Us:**

Agilant Solutions Inc. is a leading provider of digital transformation and enterprise managed services. We empower our clients to become heroes in responding to competitive and business needs by leveraging our extensive industry experience and IT best-practices.



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