Strategic Operations Director

5 days ago


Westlake, Ohio, United States Equity Trust Full time
Job Overview

The Strategic Operations Director plays a critical role in driving business growth and profitability at Equity Trust. This position oversees the company's operational activities, ensuring seamless alignment with its long-term goals.

Responsibilities & Duties
  • Develops and executes an operational strategy that supports the company's objectives, focusing on efficiency, scalability, and profitability.
  • Collaborates closely with senior leadership to align operations with business goals, contributing to the overall strategic direction of the company.
  • Identifies and drives key operational initiatives that enhance service delivery, client satisfaction, and operational excellence.
  • Leads operational change initiatives to improve the client experience and achieve operational objectives.
  • Establishes key performance indicators and assists in interpreting performance metrics to ensure operational standards are being met.
  • Supports managers and supervisors with implementing training programs and identifying continuing education opportunities.
  • Maintains transparent communication by sharing organizational information through department meetings and one-on-one interactions.
Qualifications
  • Minimum 10 years of experience in operations management, preferably in financial services or the retirement industry.
  • Bachelor's degree in Business Administration or a related field.
  • Proven track record of managing multiple business units.
  • Familiarity with TQM, Six Sigma, and/or Lean principles.
  • Masters of Business Administration is preferred.
Technical Skills
  • Expert-level proficiency in Microsoft Office.
Cultural Competencies
  • Strategic Mindset
  • Courage
  • Drives Results
  • Develops Talent
Estimated Salary: $120,000 - $180,000 per year

This salary range is based on national averages for similar positions in the United States. It takes into account factors such as location, industry, and level of experience.



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