Strategic Operations Director
5 days ago
The Strategic Operations Director plays a critical role in driving business growth and profitability at Equity Trust. This position oversees the company's operational activities, ensuring seamless alignment with its long-term goals.
Responsibilities & Duties- Develops and executes an operational strategy that supports the company's objectives, focusing on efficiency, scalability, and profitability.
- Collaborates closely with senior leadership to align operations with business goals, contributing to the overall strategic direction of the company.
- Identifies and drives key operational initiatives that enhance service delivery, client satisfaction, and operational excellence.
- Leads operational change initiatives to improve the client experience and achieve operational objectives.
- Establishes key performance indicators and assists in interpreting performance metrics to ensure operational standards are being met.
- Supports managers and supervisors with implementing training programs and identifying continuing education opportunities.
- Maintains transparent communication by sharing organizational information through department meetings and one-on-one interactions.
- Minimum 10 years of experience in operations management, preferably in financial services or the retirement industry.
- Bachelor's degree in Business Administration or a related field.
- Proven track record of managing multiple business units.
- Familiarity with TQM, Six Sigma, and/or Lean principles.
- Masters of Business Administration is preferred.
- Expert-level proficiency in Microsoft Office.
- Strategic Mindset
- Courage
- Drives Results
- Develops Talent
This salary range is based on national averages for similar positions in the United States. It takes into account factors such as location, industry, and level of experience.
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