Service Excellence Manager

6 days ago


Hamburg, Pennsylvania, United States Rite Aid Full time

**Rite Aid: Where Service Meets Excellence**

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced retail environment?

We're looking for a skilled Service Excellence Manager to join our team As a Service Excellence Manager at Rite Aid, you'll play a vital role in ensuring our stores operate efficiently and effectively while providing outstanding customer experiences.

Key Responsibilities:

  • Supervise Store Associates and provide guidance on daily tasks and responsibilities
  • Assist customers with their shopping needs and transactions, resolving any issues promptly and professionally
  • Maintain accurate records of sales, inventory, and cash handling procedures
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • High school diploma or equivalent required; associate's degree preferred
  • At least one year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level
  • Excellent communication and interpersonal skills

What We Offer:

  • $45,000 - $55,000 per year (estimated salary range based on location)
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401K matching, and paid time off
  • Ongoing training and development opportunities to enhance your skills and advance your career


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