Division 8 Sales Representative

4 weeks ago


Oswego, Illinois, United States APTURA Group Full time
Job OverviewAt APTURA Group, we're committed to delivering exceptional customer experiences. As an Inside Sales Associate, you'll play a vital role in helping us achieve this goal. Your primary responsibility will be to assist customers in identifying their needs, using our parts catalogs and computer system to ensure accurate orders. You'll also be responsible for billing merchandise orders, making necessary entries to the inventory control system, and distributing special order parts. Additionally, you'll receive warranty parts and quote customers on needed products. If you're a team player with excellent communication skills and a passion for delivering exceptional customer service, we'd love to hear from you.

Key Responsibilities:
  • Deliver exceptional customer service by maintaining a professional and positive attitude in all interactions
  • Answer customer calls and take orders, answer questions, or direct them to additional assistance
  • Learn and stay up-to-date on our products and services to effectively direct customers to the right solutions
  • Use our operating system to create and release sales orders
  • Stay current on door, frame, and finish hardware products to provide expert advice to customers
  • Receive payment or obtain credit applications
  • Maintain a clean, safe, and productive work environment that's welcoming to walk-in customers
  • Manage small and medium-sized projects as needed
Essential Functions
  • Successfully quote and sell to customers in person and on the phone
  • Use our operating system, sales software, and Microsoft Office Suite to efficiently manage orders and customer interactions
  • Creation and release of sales orders
  • Excellent customer service skills
  • Dependable and available to customers, coworkers, and managers
Experience & Other Requirements
  • Door, frame, and hardware industry experience preferred but not required
  • Some sales experience preferred
  • Pre-employment background screening
  • No issue with repetitive use of fingers and hands, sitting for long periods, and long periods of computer usage
  • Moderate computer skills
  • Excellent communication and problem-solving skills


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