Field Service Specialist

3 weeks ago


Austin, Texas, United States MPOYNT Full time

MPOYNT is seeking a skilled Field Service Specialist to join its dynamic delivery and results-driven Field Services Team. As a key member of this team, you will provide onsite technical services, including network turnup, data migration, workstation deployment, and application support.

The ideal candidate will have hands-on experience deciphering complex networks and using specialty tools to build, test, and deploy technology stacks. A flexible work schedule involving extensive travel across the country is required, with a minimum of 1-2 weeks' notice provided for most assignments.

This is a full-time, in-person role at our Austin, TX HQ.

Key Responsibilities:

  • Assist with physical setup and distribution of network appliances, workstations, and peripherals while maintaining safe work practices.
  • Provide support to troubleshoot and resolve technical issues across all endpoints.
  • Conduct technical site assessments to scope the level of effort and work required.
  • Collaborate with IT teams to address areas of concern and take appropriate action to remediate.
  • Document technical information, field service reports, timesheets, expense reports, and inventory details in a timely manner.
  • Stay current on industry trends and leverage ideas to improve and/or better align IT systems and services.

Requirements:

  • Degree or diploma in Computer Networking, Information Technology, Computer Science, or related discipline.
  • Solid understanding of TCP/IP networking, including addressing, sub-netting, routing, and troubleshooting techniques.
  • Previous experience with deployment of network appliances, access control systems, IP-based telephony, NAS, etc.
  • Fluent in English and excellent ability to communicate findings clearly to both technical and non-technical audiences.
  • A valid Driver's License.
  • Ability to manage a physically demanding workload and work various shifts as assigned.

Perks and Benefits:

  • Medical, dental, and vision package to fit your needs.
  • Work with an energetic and motivated team in an open concept atmosphere.
  • The unique opportunity to get in on the ground floor of something that is truly a game changer.


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