Centralized Patient Access Representative
1 week ago
We are seeking a highly skilled Centralized Patient Access Representative to join our team at MultiCare Health System. As a key member of our patient access team, you will play a critical role in ensuring seamless communication and coordination between patients, providers, and our healthcare system.
Key Responsibilities- Answer and screen medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies, and procedures.
- Collect and enter patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care.
- Compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts.
- Handle all patient issues in accordance with best practices, escalating as needed.
- Meet individual and team performance metrics to achieve efficient time management and a positive patient experience.
- Utilize critical thinking skills to evaluate patient symptoms in accordance with MHS Triage Nurse Protocol.
- High School Diploma or GED.
- One year of customer service experience required.
- Possess proficient computer skills operating multiple systems in a windows-based environment.
- One year of office, clerical, or call center experience; in a medical setting preferred.
- Knowledge of medical terminology and medical insurance preferred.
- Electronic Medical Record experience; EPIC preferred.
- Familiarity with data entry and complex scheduling preferred.
At MultiCare, we strive to create a true sense of belonging for all our employees. We are dedicated to our mission of partnering for healing and a healthy future, and we are committed to providing a work environment that is safe, supportive, and inclusive. We offer a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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Auburn, Washington, United States MultiCare Health System Full timeJob SummaryWe are seeking a highly skilled Centralized Patient Access Representative to join our team at MultiCare Health System. As a key member of our patient access team, you will play a critical role in ensuring seamless patient experiences across our healthcare network.Key ResponsibilitiesAssist patients with scheduling appointments and facilitating...
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